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Kansas City IT & Managed Services Company Announces 98 Percent Customer Retention Rate(May 30, 2012)
KANSAS CITY, MO -- (Marketwire) -- 05/30/12 -- MDL Technology, LLC, an IT and managed services company, recently announced an astounding client retention figure of 98 percent over the last five years.
T.J. Bloom, COO of MDL Technology, explained that with recent innovations in the company such as cloud computing, more achievements are sure to follow in the near future. "We are honored to announce our customer retention rating. Our company has the ability to respond to customers quickly based on our location in the 1102 Grand building, right in the heart of Kansas City. Our goals as a company include providing outstanding customer support as well as initiating corporate innovations. Our relocation to the 1102 Grand building a few years ago has rapidly improved our response time and ability to troubleshoot technological problems. We are excited to keep moving forward," said Bloom.
According to an article written by The Daily Disruption, the IT industry is constantly changing and developing, making it difficult for companies to always provide customers with the newest, latest technological solutions. The article explains that companies in the IT industry often have a challenging task in maintaining customer retention. Even companies like Amazon.com, which rely heavily on IT support, have had trouble continuing to gain customer retention on a large scale.
MDL Technology, LLC, is located in the center of Kansas City for optimal response time to any location. MDL Technology, LLC, supports over 100 locations across Kansas City, as well as providing 24X7 monitoring, remote support, hosting, data recovery, off-site backup security and holds double the certifications of their competitors. Visit our website at http://www.mdltechnology.com, follow us on Twitter @mdltech or "Like" us on Facebook.
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