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JetJaw Launches Social Integration Capability(January 10, 2012)
DENVER, CO -- (Marketwire) -- 01/10/12 -- JetJaw, the easiest, fastest, most accurate way for business owners to get customer feedback at the moment of the experience, has announced new functionality that easily and seamlessly allows satisfied customers to push their feedback to social venues, and provides a way to address negative feedback immediately.
JetJaw is accessible on any mobile device and enables faster, more accurate feedback from customers. JetJaw is very easy to use, both for clients and their customers. Once a survey is created using JetJaw, a QR code is generated, as well as a text code and a direct link to share anywhere they may want to obtain the results. The tracking can be segmented any way the creator wishes, by location, by promotion, or even by individual staff members. Furthermore, the results can be directed in a variety of ways based on the customer satisfaction level.
For example, JetJaw's new service encourages happy customers to leave positive reviews on Google, Yelp!, Facebook, CitySearch and other places with the push of a button. JetJaw automatically tallies those numbers on a dashboard for management to follow.
Negative feedback from unhappy customers can be sent to a store manager by text message or email, literally when the customer completes the survey. This provides an instant opportunity for store managers to better train their employees, and then directly respond to the customer with an acknowledgement of their concerns, an apology and perhaps an offer to provide more information on their experience or an offer for them to come back.
JetJaw CEO, Mark Salsberry, says, "In a time when customer satisfaction scores are at an all time low, JetJaw gives companies the edge in managing their brand reputation. By allowing a customer to provide feedback in the moment, the response rate is higher, the feedback is more accurate, and the customer feels as if the company cares more because of the immediacy of the response they can provide. In this age of transparency, the ability to diffuse negative feedback can tremendously improve brand reputation."
- 95% of unhappy customers will return if an issue is resolved quickly and efficiently. NARMS
- 90% of online consumers trust recommendations from people they know. Econsultancy
Visit www.jetjaw.com or call 1-877-375-6010 for more information, or Text "demo" to 90909 to see how it works.
Dirk Van Slyke
Mobile: (303) 999-7398
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