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Jebsen and Jessen Communications Extends Services Offered to Business Solutions Consulting

Building Solutions That Address Operational Pain Points (February 22, 2012)

SINGAPORE -- (Marketwire) -- 02/22/12 -- Jebsen and Jessen Communications (JJC), a leading customer driven communication-solutions provider, today announced its strategy to extend its geographic reach in Asia with a focus on business solutions consulting services.

"We believe that the future of the IT services industry is in building business solutions that clearly address customers' operational pain points -- and we aim to be a leader in these areas across all ASEAN markets," said Harold Thng, Regional Managing Director of Jebsen & Jessen Communications. "While the current system integration (SI) service model has served us well in the past two decades, this shift in focus is a critical step to take for JJC to remain relevant in this industry while maintaining long-term growth and competitiveness. And the change is taking place now."

JJC's growth will take place in two dimensions: geographically to reach new markets in Vietnam, Cambodia and Myanmar as well as the new business focus. The group will continue to deliver business communication solutions for enterprises, specialising in the areas of IP telephony, unified communication and contact centre solutions. This is achieved through a certified Consultancy team that pays great emphasis on business solutions, addressing operational and end-user needs. JJC's consultants are trained to recognize business needs and market demands with an investigative mind, instead of just being hardware centric. Examples of such solutions range from mobility to conferencing and workforce management solutions, all with the aim to drive business growth and customer satisfaction.

Besides catering to customized enterprise needs, JJC has also developed in-house software solutions to help enterprises respond to major IT trends such as cloud computing and an ever-increasing mobile workforce. JJC's Business Solution team doubles up to support customers from different vertical markets with best practices, and provide scalable applications and technologies cost-effectively so as to take advantage of a cloud-based environment.

"The business landscape is dynamic. Our goal is to help our customers maximize the value of an IP-infrastructure by developing more functionalities, possibilities or business solutions that address their challenges. We are excited to broaden our value proposition and to extend this value to new markets and our existing customers and partners," said Thng.

About Jebsen & Jessen Communications
We deliver business communication solutions for our multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) telephony, we help our customers develop unified communication and contact centre solutions over multiple sites and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless and mobility solutions, for different market verticals. One of the eight Regional Business Units under the Jebsen & Jessen Group of Companies South East Asia, we have a staff strength of more than 300 and support more than 800 customers globally.

In 2011, JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award, in recognition for its strong reputation as a trusted partner in the contact centre space across verticals and by leading vendors.

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Related Keywords: IP telephony, unified communication, contact centre solutions, mobility, conferencing, Applications, Business Issues, Hardware, Cloud Computing, IT Management, infrastructure, Management, Vietnam, Marketwire, , Business,

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