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Invera Announces Release of iPad App for INVEX Customer Service & eCommerce Application(April 15, 2012)
Houston, TX (PRWEB) April 15, 2012
Invera is pleased to announce the release of the INVEX Customer Web Service and eCommerce applications for the iPad. These products are fully integrated with STRATIX, the metal service center ERP software also provided by Invera.
INVEX for iPad utilizes mobile computing to interact directly with the comprehensive metal-specific STRATIX database in an instantaneous, real-time environment. INVEX is also available as a web-based application for operation on laptops, tablets, PCs, and Macs.
STRATIX is a steel and metal industry ERP software designed for the unique requirements of the metal industry. The STRATIX metals ERP software is enterprise software for metal service centers, steel service centers, steel stockholders, plate processors, metal distributors, metal processors, toll processors, building products distributors, and tube mills.
INVEX Customer Self-Service Features
INVEX enables customers, outside sales representatives, as well as customer service staff to quickly, easily, and securely access frequently-requested information & requirements via the web at their own convenience, eliminating the need to call and leave messages or send emails.
INVEX allows service centers to offer its customers access to the following functions over the web or on an iPad.
- View Quote Requests
- View Outstanding - Quotes and Orders
- View Order Status
- View Shipment History and Invoices
- View/Print/email Customer Documents
View/print/email functionality for customer documents is provided for Quotes, Sales Acknowledgements, Bills of Lading, Packing Lists, Proof of Delivery, Test Certificates, and Invoices.
INVEX eCOMMERCE Features
Metal Service Centers using STRATIX can now empower their customers with the ability to record their own orders and quotes as well as view stock. INVEX eCOMMECE offers the following functions that are based on an intuitive, easy to use, multi level product catalogue:
- Browse and select Products from the Product Catalog, prior orders or sales history
- Price Product Items & Quotes
- Submit a Quote Request
- Obtain an online Quote
- Submit an Order Request
- Convert a Quote into an Order
- Create an Order based on customers Ready-to-Ship Material
- Purchase Customer Consigned Material
- View & Print Ready to Ship products
- View & Print Customer Consigned Material
Personalization & Branding
INVEX enables each company to personalize various aspects of the web applications in order to better integrate and brand these with the look-and-feel of their existing web portals. INVEX provides multiple branding opportunities to enable each company to alter the default visual characteristics in a straightforward fashion. This process is flexible and efficient and requires no specialized training.
All personalization and branding is performed via style sheet to alter select visuals using the full INVEX web-browser application. These changes are then seamlessly made available to all INVEX user sessions. As an example, the following INVEX characteristics can be easily adjusted:
- Company Logo(s) at time of login & within the INVEX Header area
- Background colors
- Font - colors and sizes
- Footer notes (which can include links to external web pages)
Security Access & Customer Activity Monitor
INVEX uses role-based access and security to ensure end-users can only access information that is relevant to their role. Only Registered Users are granted access to INVEX. New Users must register in order to access INVEX. This ensures Metal Service Centers can monitor the usage of their eCOMMERCE functionality.
Customer User Configuration Options
INVEX permits each metal company to customize access to each INVEX function by Customer. Each Authorized Customer of the Metal Service Center can further configure the functions that are provided for each of their Users.
The INVEX iPad app will be released as part of STRATIX Release 9.2. Advances in tablet-based computing, led by Apple iPad, have facilitated access to web-based functions for higher mobility and functionality.
INVEX will be available for download as a native iPad app from the iTunes app store. This app provides a tremendous user experience as it couples the functionality of the desktop-based version of INVEX with the intuitive gesture support and user interface that the iPad has pioneered.
The INVEX iPad app is supported on all versions of the iPad and runs on iOS5.
Tony Di Tomaso, VP of Customer Services of Invera, commented, INVEX will allow our metal industry customers to provide more value-add service for their customers. INVEX is a plug-and-play application and allows metal service centers to create an immediate internet presence with no software programming requirements.
Invera has been providing steel and metal service center software (ERP) and Internet metal systems for over 30 years. Invera is the largest software company dedicated exclusively to the steel and metal service center, metal distribution, steel stockholder, and metal processing industry. Their metal industry software products, STRATIX and eSTELPLAN are used by more than 13,000 users at over 600 sites in the United States, Europe, Mexico, Canada, Norway, Dubai, Singapore, South Africa and the Far East.
For more information, contact Invera at (610) 325-0124 or visit http://www.invera.com.
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