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IntelliResponse Technology Delivers "One Right Answer" for the iPhone and iPod TouchUniversity of Saskatchewan Deploys Patented Instant Answer Technology as part of First Ever iPhone Application for Canadian University Students (October 27, 2009)
TORONTO, ONTARIO -- (Marketwire) -- 10/27/09 -- IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers "One Right Answer" across a variety of customer interaction channels, today announced its support for the iPhone and iPod Touch. IntelliResponse technology was recently deployed by The University of Saskatchewan as part of the launch of iUSask, the first ever student- facing iPhone Application created by a Canadian University. The University of Saskatchewan is the first IntelliResponse client to utilize the company's answer agent technology for the iPhone and iPod Touch.
The iUSask application was developed by the department of computer science at the University of Saskatchewan. Designed specifically for the iPhone and iPod touch, the application allows students to receive grades, get campus news, access campus maps and utilize its AskUs! feature, a self-service question and answer tool powered by IntelliResponse.
"We are proud to be enabling such an innovative mobile application," said David Lloyd, President of IntelliResponse. "The University of Saskatchewan has deployed IntelliResponse and our open web services platform as part of a truly comprehensive mobile information resource for its students, and making it accessible through the iPhone and iPod touch leverages the popularity of two of the most pervasive mobile devices on the market today."
IntelliResponse's patented question and answer technology delivers "One Right Answer" 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms.
"The flexibility of the IntelliResponse platform allowed our team to take the same valuable AskUs! feature we have on the University of Saskatchewan web site, and deploy this functionality for our new mobile application," added Eric Neufeld, Professor and Head of the Department of Computer Science at the University of Saskatchewan. "We saw iUSask as an opportunity to create a truly useful mobile application for our students, and IntelliResponse's Instant Answer Agent technology was a valuable part of this project."
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company's Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.
Some of the world's most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit www.intelliresponse.com.
About the University of Saskatchewan
Established in 1907, the University of Saskatchewan has evolved from a prairie college into a major player in advanced education and research in Canada. More than 19,000 students attend classes in subjects ranging from drama and political studies to quantum physics and biotechnology. With more than 7,000 people on staff the university is one of the city's largest employers. The university provides both students and staff with a range of services including housing, counseling, health, financial, career advising, food and daycare. For more information, visit www.usask.ca.
IntelliResponse Systems Inc.
416-214-9337 Ext. 224
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