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Instant Screen-Sharing Tool From Glance Helps Deluxe Corporation Improve Sales and Service Productivity, Shorten Sales CyclesGlance's Quick and Easy Screen-Sharing Improves Customer Interactions; Feedback From Deluxe Sales Reps Overwhelmingly Positive (March 28, 2012)
ARLINGTON, MA -- (Marketwire) -- 03/28/12 -- Glance Networks (http://www.glance.net), which provides the best instant screen-sharing tool for sales and support professionals, announced today that it helped customer Deluxe Corporation improve sales and service productivity while helping to shorten sales cycles. The results were revealed in a case study published at http://tinyurl.com/c3xapcc.
Deluxe Corporation, headquartered in St. Paul, Minn., provides a variety of products and services that help small businesses and financial institutions attract and retain customers. The company does much of its selling by phone, and product demonstrations are key to those interactions.
Deluxe implemented Glance's screen-sharing solution, enabling reps to easily share their screens with customers to close business or resolve service issues. Productivity has improved and the feedback from sales reps has been overwhelmingly positive.
"Glance has made a major impact on our team's productivity and helped shorten our sales cycles considerably," says Mark McCarthy, Director of Sales Competency and Training, Deluxe Corporation. "Glance was the right choice for us. Our customers want a quick and easy product demo, and Glance delivers."
Glance's service is known for simplicity and speed -- session participants are connected in seconds with one click and no software to download. Deluxe reps simply invite customers to visit their personal Glance URL and enter a 4-digit security key code, and moments later the customer can see the rep's screen. Reps can share control of their mouse and keyboard, so it feels like they're working side-by-side with the customer, and can even initiate reverse sessions where they can view the customer's screen (with permission).
"The Deluxe team has done an outstanding job incorporating Sales 2.0 tools and techniques to ensure that their customers get an efficient, customized, one-to-one experience," said Tom Scontras, Vice President of Sales and Marketing for Glance. "We're so pleased to play a role in their success."
Download the full Deluxe case study at http://tinyurl.com/c3xapcc. To learn more about Glance, visit www.glance.net or view a Glance for Salesforce demo and more detailed information at the Salesforce AppExchange.
About Deluxe Corporation
Deluxe is a growth engine for small businesses and financial institutions. Four million small business customers access Deluxe's wide range of products and services including customized checks and forms as well as web-site development and hosting, search engine marketing, logo design and business networking. For financial institutions, Deluxe offers industry-leading programs in checks, customer acquisition, regulatory compliance, fraud prevention and profitability. Deluxe is also a leading printer of checks and accessories sold directly to consumers. For more information, visit us at www.deluxe.com, www.facebook.com/deluxecorp or www.twitter.com/deluxecorp.
About Glance Networks
Glance Networks (www.glance.net) provides the only instant screen-sharing technology that's integrated with popular customer-facing applications to help companies measurably improve sales and service interactions. Glance enables sales and support reps to launch on-the-fly screen-sharing sessions from directly within the customer applications they're already using -- such as Salesforce.com and LivePerson -- and provide managers with real-time reports on the impact those sessions have on sales and customer service metrics. Founded by Taylor Kew and former PictureTel CTO Rich Baker, Glance is headquartered in Arlington, MA and has more than 2,600 customers worldwide including Deluxe Corporation, Reed Business, Constant Contact and InfoUSA.
For more information or to learn more, email [email protected] or call 1-888-945-2623 (toll-free USA) or +1-781-316-2596 (international).
Glance Networks and Glance are trademarks of Glance Networks Inc. All other trademarks contained herein are the property of their respective owners.
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