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Infor Delivers Mobile Support ApplicationCustomers of Infor Xtreme Support Given Access to Support Information Anywhere at Any Time (April 23, 2012)
NEW YORK, NY -- (Marketwire) -- 04/23/12 -- Infor, a leading provider of business application software serving more than 70,000 customers, today announced a mobile application for Infor Xtreme Support, providing around-the-clock access to support information for customers. Built on the Infor10 Motion platform, the new application enables Infor Xtreme Support customers to personalize their support experience by monitoring critical events, checking support status and receiving notifications about critical steps in support. Infor Xtreme Support Mobile expands the company's recently introduced Xtreme Support program, which provides a specialized, personalized and proactive support experience designed to keep customers up-and-running on their Infor software.
"At Infor, we believe that support has to be about more than reactive incident resolution and software upgrades. We introduced Xtreme Support because we understand that the speed and quality of the information our applications provide are critical to our customers' operations and profitability," said Marylon McGinnis, senior vice president, global support, Infor. "Business does not stand still, and neither do Infor customers. With Infor Xtreme Support Mobile, we are delivering even greater speed, allowing customers to access critical support information from their mobile devices."
Infor Xtreme Support includes three program options, allowing customers to choose the level of support that fits their organization's needs, size and complexity. These include:
- Xtreme - customers receive support for an unlimited number of incidents, continuous online support through a portal that is available 24/7, priority queuing based on the severity of an incident, telephone support, remote access, and 24/5 support for critical issues and more.
- Xtreme Premium - customers get all the benefits of Infor Xtreme plus extended critical incident support, which targets a one-hour response time to the most critical issues, regardless of hour or day. Premium customers also have access to live, interactive briefings with Infor experts throughout the year.
- Xtreme Elite - customers get all the services of Xtreme Premium and an assigned Xtreme Elite Account Manager. The Elite Account Manager is dedicated to help resolve issues and deliver customer satisfaction. Xtreme Elite may be the best choice for more complex, multinational organizations or for customers that simply require priority support and more personal assistance.
Infor Xtreme Support Mobile is available for Xtreme Support customers on the Apple iPhone, and can be downloaded today from the AppStore.
Infor is the world's third-largest supplier of enterprise applications and services, helping more than 70,000 large and mid-size companies improve operations and drive growth across numerous industry sectors. To learn more about Infor, please visit www.infor.com.
This announcement reflects the direction Infor may take with regard to the specific products and services described herein, all of which is subject to change by Infor in its sole discretion, with or without notice to you. This announcement is not a commitment to you in any way and you should not rely on this announcement or any of its content in making any decision. Infor is not committing to develop or deliver any specified enhancement, upgrade, product, service or functionality, even if such is described herein. This document, in whole or in part, may not be incorporated into any contractual agreement with Infor or its subsidiaries or affiliates. This announcement, in whole or in part, may not be incorporated into any contractual agreement with Infor or its subsidiaries or affiliates. Infor expressly disclaims any liability with respect to this announcement. The services described herein may not be available for all Infor products.
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