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In case you need iPhone cover INCASE

Tearing rubber plagues cool printed style By John Haley
Most people like to protect there investments. Since nothing seems to come protected right out of the box, there are companies which specialize in making those products. In this case, INCASE. Unfortunately, some problems persist in some of its designs.

Incase makes many products, not just for iPods and iPhones,  the company also makes protective cases for MacBooks AIR and PRO and carrying packs for your notebook computers, and guitar cases, all with various styles. Did I mention colors? INCASE uses 12 colors throughout its products, eight of which you can pick for your iPhone Protective Cover.

When I first got my iPhone on launch day I didn't think of getting a protective case. It wasn't something I had to worry about before. Then I started hearing stories about people who have dropped them. Once that thought of dropping mine and possibly messing up my new phone crossed my mind, I made my way down to my local Apple Store and spoke with the overwhelmed specialist.

He pointed me to a few of the cases. I was looking for something that wasn't bulky and wanted to keep it simple. The store had display cases, so I got to hold each of them to see which one held the best and didn't seem bulky. I still had easy access to the volume buttons and power button, it held nice in my had, and it seemed like a good buy. (I first chose the rubber case over the hard-shell case because of how bulky they were at the time. Leaving the store I was extremely happy with my purchase, I didn’t have to worry about dropping it and getting scratches or dents, which were my reasons for the purchase, and this case seemed to be everything I wanted.

After a few months of use I started to notice a small tear in the inner top left corner, I couldn't understand how I got this. I use my iPhone a lot, but not haphazardly. The tear in the rubber was starting from where it wraps around the front of the iPhone. It started as a small little tear. . . nothing to worry about, but it turned into something bigger that jeopardized the case's ability to hang onto the iPhone. Soon after I started to notice another one which was leading up to the headphone jack. I went to the Apple store and spoke with them about my problem, and they suggested I contact INCASE directly. The Apple Store was able to look up my credit card receipt in the store.

I looked up and went to the warranty page. Since I was still under warranty, I filled out the claim form and even included a few pictures taken with my iSight.

The next day I decided to call and just check to see whether my claim went through, and find out if I could get more info.  The representative at INCASE was extremely helpful. I explained my issue to the people at INCASE and they said they would ship me a new Protective Cover. Normally you would have to ship them the defective one, but between my date of purchase there was something wrong in the mold of the rubber cases, I didn’t have to send it in. The whole process took roughly two weeks. (not 4-6 weeks).

I received my replacement Protective Cover and I noticed that they had changed the design of the mold slightly; they made it fit more on the phone by having it wrap a little bit more over the screen without covering your picture display.

It was great, having a new replacement from INCASE, and hardly any trouble. However, a few months later I started to notice that my case was tearing in the exact same spot as it did before.  The newer mold did hold up slightly better than the older one. This really made me frustrated. I even noticed friends had the same issue with the same exact case. So it wasn't just my use of the phone/case.

You'll probably want to get some kind of shell to protect your iPhone investment. I wouldn't suggest that you use the $30 INCASE protector unless your iPhone only sits on a desk when it's not in use. It's possible that the friction of the rubber against a pocket, purse or bag leads to the tearing of their print/molded cases. It's also a lint magnet, and the moving rubber allows for lint and other debris to easily rest inside the cover.

Instead, you might want to look at a hard cover.  INCASE makes one called the Slider Case for $35.00 that I'm going to check out.

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John Haley is a freelance video effects artist, and demo artist. Recent projects have included creation of animations for many of Mattel's Sizzle Reels, designing motion slates, and animation of the Air Quality Index for the Environmental Protection Agency (EPA). He has worked on promo, commercial and music video compositing as well. John is a graduate of Video Symphony's Motion Graphics Program in Burbank, CA.
Related Keywords:product review, incase, iPhone, iPod, Macbook case, slide in case, Ko Maruyama, John HaleyMost people like to protect there investments. Since nothing seems to come protected right out of the box, there are companies which specialize in making those products. In this case, INCASE. Unfortunately, some problems persist in some of their designs.

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  • In case you need iPhone cover INCASE by DMN Editorial at Sep. 01, 2008 8:46 am gmt

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