|Page (1) of 1 - 02/08/12||email article||print page|
Hold-Free Networks Debuts Social CRM & Mobile Care Channel on TMCnet at Social Media Strategies Summit 2012(February 08, 2012)
LAS VEGAS, NV -- (Marketwire) -- 02/08/12 -- Hold-Free Networks, the leading provider of Web 2.0 Customer Service solutions, introduced the Social CRM & Mobile Care Channel today as the newest addition to the TMCnet Online Community program at the Social Media Strategies Summit 2012 in Las Vegas.
The Social CRM & Mobile Care Channel is the premier resource for enterprises and service providers seeking information about Web 2.0 Customer Service. Decision makers can turn to this channel for help in all phases of the PDIOO (Plan, Design, Implement, Operate, Optimize) cycle as they adjust to customer care in the age of Smartphones, Social Media, community collaboration, and empowered consumers. The resources offered include: technology primers, metrics and tips to help build a business case, and best practices for implementation. There is also an "Ask the Experts" section that enables the reader to pose questions to some of the foremost experts in the space. Visitors to the Social CRM & Mobile Care channel will find the latest industry news, white papers and recommended articles, and a calendar of upcoming events.
The Social CRM & Mobile Care channel can be found at: www.tmcnet.com/channels/social-crm-mobile-care/
"Hold-Free Networks is pleased to join forces with TMC," commented Joseph Katz, CMO at Hold-Free Networks. "The two million unique monthly visitors to TMCnet asked for it, and now have a 'go-to' destination and trusted resource for the Social CRM & Mobile Care discipline."
Hold-Free Networks is an enterprise contact center cloud for Web 2.0 Customer Service. The Hold-Free suite includes four modules -- Service, Sales, Social CRM, and Security -- which can be embedded into Smartphone applications, Web sites, and Social Media pages. Hold-Free is implemented in a flexible manner that requires no integration with (or displacement of) existing contact center systems.
"TMCnet welcomes Hold-Free Networks' Social CRM & Mobile Care Channel into our Online Community program," stated TMC President Dave Rodriguez. "Hold-Free Networks is a well-respected Social & Mobile CRM solutions provider that shares our vision of advancing new technologies."
About Hold-Free Networks
Hold-Free Networks was founded in 2009 to redefine the modern customer service experience. Headquartered in San Diego, California, Hold-Free's management team has over 150 years of combined experience in the contact center industry. The company is a member of the prestigious CommNexus Incubator Program. To learn more about Hold-Free Networks, visit www.holdfree.com.
Copyright @ Marketwire
Related Keywords: contact center, call center, customer service, mobility, Hold-Free Networks, CRM, SaaS, CTIA, Peggy , Internet, Communications, Web, Smart Phone, Applications, Security, Social Media, Sales, Applications, CRM - Customer Relationship Management, Sales & Marketing, Security, Internet, Security, Social Media, Internet Server Applications, Management, Sales, CMO, Sales, Business, PDA/Smartphone, Marketwire, , Internet Technology, Business, Web 2.0,