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HP Helps Russian Railways Improve IT Operations

World's Second-Largest Railway Company Boosts IT Effectiveness, Maturity With HP Software (July 11, 2012)

MOSCOW -- (Marketwire) -- 07/11/12 -- HP (NYSE: HPQ) today announced that Russian Railways, one of the world's largest railway companies, has significantly improved its IT operations with HP IT Service Management (ITSM).

HP ITSM has boosted the effectiveness and maturity of Russian Railways' IT services by automating the management and quality control of its IT service support processes.

Russian Railways, the government-owned national rail carrier of the Russian Federation, operates more than 86,000 kilometers of routes, and carries approximately 1 billion passengers and 1.2 billion tonnes of freight annually across nine time zones. Russian Railways is one of the world's largest companies, employing 950,000 people. As part of the Russian Ministry of Railways' comprehensive Railway Structural Reform Programme, Russian Railways needed to boost the maturity of its IT systems and processes to meet its business goals.

HP and partner Digital Design used ITIL best practices to seamlessly transform Russian Railways' IT processes without disruption to day-to-day business. An on-site team of HP ITSM specialists in the Main Computing Center -- Russian Railways' recently created IT organization -- helped to successfully manage the project and will support Russian Railways' IT team to drive further changes while maintaining organizational integrity.


"New challenges faced by the Main Computing Center have driven demand for a fundamentally new approach to managing the support of IT services," said Alexey Illarionov, chief information officer, Russian Railways. "We needed a quality breakthrough in terms of IT-systems use. HP made it possible to increase the quality of IT services without increasing the number of IT specialists. The level of IT maturity in the company has risen to considerably higher than the average worldwide rates,(1) increasing our ability to adopt to the changing business environment and support fast introduction of new services."

Russian Railways' process-focused system is now used by 11,000 IT staff members and key IT providers, as well as 250,000 employees. The quality of IT services provided by all Russian Railways' departments and subsidiaries are controlled via service-level agreements, and application campaigns for IT services have become standard procedure.

With the world's largest installation of HP Service Manager software, Russian Railways has automated processes for all incidents, changes and work orders carried out within the company's IT infrastructure and is able to reallocate the most advanced IT resources for more innovative tasks.

"HP has enabled Russian Railways to drive its IT organization to the highest level of maturity in a short time," said Alexander Mikoyan, managing director, HP Russia. "HP's advanced technologies and wide international experience helps companies like Russian Railways to achieve the best results for their business and become industry leaders."

HP's premier Europe, Middle East and Africa client event, HP Discover, takes place Dec. 4-6 in Frankfurt, Germany.

About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP is available at http://www.hp.com.

(1) Based on COBIT Online evaluation of more than 200 companies with at least $5 billion turnover or 15,000 employees.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP's businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; assumptions related to pension and other post-retirement costs and retirement programs; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; expectations and assumptions relating to the execution and timing of cost reduction programs and restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP's Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2012 and HP's other filings with the Securities and Exchange Commission, including HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2011. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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