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HP Helps China's Liaoning Mobile Manage Its Network for Better Customer Experience(February 06, 2012)
SINGAPORE -- (Marketwire) -- 02/06/12 -- HP (NYSE: HPQ) today announced that Liaoning Mobile, a fast-growing division of the telecommunications company China Mobile, has selected HP solutions and services to manage its network operations, helping to ensure a consistent, positive customer experience.
Liaoning Mobile provides voice and data services to more than 36 million customers in China's Liaoning Province. The company's rapid growth meant the task of managing disparate network elements and platforms from a variety of equipment vendors became increasingly difficult and inefficient.
Liaoning Mobile is deploying HP TeMIP -- a fault-management solution -- and the HP Service Quality Management (SQM) solution to assure high-quality service to its customers. Both solutions are part of the HP Operations Support Systems (OSS) - Transformation portfolio.
Liaoning Mobile also is using HP Solutions Management Services (SMS) for ongoing support, operational management and architectural consulting to model future enhancements.
"With HP providing network management services, Liaoning Mobile can focus on our core objective of satisfying our customers," said Wang Rui, manager, OSS and IT Architecture, Liaoning Mobile. "HP understands our environment and is providing the OSS solutions and services we need to keep growing our business."
HP TeMIP reduces downtime
Liaoning Mobile's OSS team chose HP TeMIP to take advantage of the solution's "manager of managers" ability to handle different technologies from different vendors. HP TeMIP enables Liaoning Mobile to automate a series of complex operational tasks to reduce network downtime, improve service quality and enable resolution of network issues before customers are affected.
HP TeMIP has a proven record of success at more than 250 Tier 1 and Tier 2 communications service providers worldwide.
"To win and retain customer loyalty, communications service providers must be able to consistently deliver a rich, rewarding customer experience," said David Sliter, vice president and general manager, Communications and Media Solutions, HP Enterprise Services. "With HP's balanced combination of OSS software and management services, Liaoning Mobile can be sure that its customers are receiving the best possible quality of service."
HP SQM improves service quality
Now in an early stage of deployment, the HP SQM solution will offer Liaoning Mobile real-time visibility on service quality, including the ability to monitor actual service levels across both network and IT service delivery resources. It also will enable Liaoning Mobile to identify and resolve problems quickly, helping ensure that all customers receive consistent service quality and a positive experience.
Liaoning Mobile plans to use HP SQM across all its offerings to consumers and enterprises, including mobile broadband, internet, voice and data.
HP SMS simplifies accountability
With its Total Solutions Support offering, HP Solutions Management Services provides Liaoning Mobile with a single point of accountability for problems -- from initial discovery to final resolution -- across all components of its new implementation.
With HP SMS, Liaoning Mobile can take advantage of onsite HP engineers and managers who provide 24/7 support services (reactive, proactive and operational) and manage HP TeMIP and HP SQM operations to ensure optimum results.
Liaoning Mobile also is drawing on HP SMS Solution Enhancement Services to plan additional improvements.
HP OSS solutions certified by TMF
HP also announced that its OSS Assurance Suite v1.4 has successfully completed certification for TeleManagement Forum (TMF) Frameworx. With industry standards defined by TMF Frameworx, communications service providers can simplify IT infrastructure, improve interoperability and bring transparency to the purchase of OSS solutions.
The certified HP OSS Assurance Suite, which includes the HP TeMIP and HP SQM solutions, addresses the needs of convergent telecom and IT environments with telecom-specific tools as well as IT tools with telecom extensions. More information about HP OSS offerings is available at www.hp.com/go/oss.
HP's premier client event, HP Discover, takes place June 4-7 in Las Vegas.
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