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Glenn's Sporting Goods and Pacesetter Sports Select Epicor

Customer Experience and Tailoring to Individual Business Needs Key to Retailers' Picks of Epicor Sporting Goods Retail Management Software (June 29, 2012)

DUBLIN, CA -- (Marketwire) -- 06/29/12 -- Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, announced today that Glenn's Sporting Goods and Pacesetter Sports, suppliers in a full range of sporting goods products, have selected Epicor® Eagle® for sporting goods retail management to help their organizations provide superior customer service and support, and manage day-to-day business operations.

Glenn's Sporting Goods, in operation since 1970, and Pacesetter Sports, doing business since 1982, are both members of Sports Inc., a sporting goods buying and marketing organization with more than 400 members and over 570 sales locations in 50 states and Canada. Through this membership, independent retailers have the opportunity to take advantage of superior buying and service opportunities in order to remain competitive and prosperous in the demanding sporting goods industry.

"Sporting goods retailers face unique business challenges in today's ever changing retail environment," said Craig McCollum, executive vice president and general manager, retail distribution solutions for Epicor. "Developed from decades of retail experience and customer input, Epicor delivers a full-featured retail business management suite that enables retailers to implement the specialized best practices needed to improve and optimize every aspect of operations for increased efficiency and lasting competitive advantage."

When Glenn's Sporting Goods first opened its doors for business, the goal was to provide the best in athletic footwear and team goods to the Tri-State area. Today, the retailer is one of the largest independently owned sporting goods stores east of the Mississippi. Customer service has always been a top priority for Glenn's Sporting Goods and was a key factor in selection of Epicor sporting goods retail management software -- designed to improve customer order management and point-of-sale (POS) operations, tighten the inventory management processes, and streamline the vendor procurement side of a retailer's business.


"On the retail level, this Epicor solution will create a better customer experience, allowing for the implementation of credit card capability integrated with our point of sale," said Susie Agee of Glenn's Sporting Goods. "The implementation of Epicor as our business management solution will be a great timesaver, specifically in wholesale and managerial operations. The fact that Epicor is able to tailor the software to our specific business needs, with the ability to adapt and evolve as our business grows and changes is huge."

In addition to making sure their businesses run efficiently and effectively, sporting goods retailers and distributors use Epicor retail management software to increase customer loyalty and satisfaction through customer relationship management (CRM) tools and marketing programs that support multiple channels -- in store, mobile store, and eCommerce -- and employ powerful analysis tools.

Pacesetter Sports began as a specialty tennis and running store, that has grown to be one of the largest team sports suppliers in Indiana and Illinois. With a strong foundation and belief in providing exceptional customer service, Pacesetter Sports takes pride in supplying athletes of all ages, sports, and abilities with the finest performance products -- designed to fit each customer's specific need. That is why customer experience was an important consideration in Pacesetter Sports' selection of Epicor sporting goods retail management software, as was the ability to solidify an online presence that would empower their customers to shop the way they want -- in store, online or mobile.

"When Pacesetter Sports was searching for a new system, most software vendors would only send emails and mail information -- Epicor's onsite visits really won us over," said Brent Compton of Pacesetter Sports. "We wanted to provide email invoicing, as well as the opportunity to do mobile point-of-sale, but none of these capabilities were possible with our old system. Epicor was the right software choice for our business needs -- enabling the sophisticated software advancements our business was ready to make."

Epicor Sporting Goods Retail Management Software
From sourcing specialty goods to business intelligence and sales, Epicor retail management software helps sporting goods retail businesses run smoothly. The latest technologies are having significant impact on retailers' abilities to effectively price and optimize margin on all products, drive greater customer loyalty through marketing programs, speed check-out and quickly handle customer inquiries, catalog vendor offerings and automate and streamline the ordering and delivery process, as well as quickly extend their business onto the Internet with turnkey solutions for eCommerce and online customer account management.

Epicor provides in-store, retail computer systems that include fully integrated application modules for point-of-sale (POS), scanning, inventory management, pricing, purchasing, accounts receivables and payables, special order processing, quote and bid processing, vendor and manufacturer communications, payroll, general ledger, high-speed credit card authorization, document management, loyalty programs, gift cards, and more. To learn more about Epicor sporting goods retail management software, call an Epicor representative at +1 888 463 4700 or email.

News Facts

  • Glenn's Sporting Goods and Pacesetter Sports Select Epicor Eagle retail management software

  • Epicor sporting goods retail management software to help these retail organizations provide superior customer service and support

  • Sporting goods retailers and distributors use Epicor to increase customer loyalty and satisfaction through customer relationship management (CRM) tools and marketing programs that support multiple channels -- in store, mobile store, and eCommerce -- and employ powerful analysis tools

About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail and services industries. With 40 years of experience serving midmarket organizations and divisions of Global 1000 companies, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit www.epicor.com.

Follow Epicor on Twitter @Epicor, @EpicorUK, @EpicorEMEA, @EpicorAU, @Epicor_Retail, @Epicor_DIST and Facebook.

Epicor, Eagle and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

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Contact:
Lisa Preuss
Senior Director, Public Relations
Epicor Software Corporation
+1 949 585 4235
lpreuss@epicor.com

Lindsay Jenson
Specialist, Public Relations
Epicor Software Corporation
+1 949 585 4622
ljenson@epicor.com


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