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Glatfelter Insurance Group Retains CastleBay Consulting to Lead Search for Correspondence System

Glatfelter and CastleBay Project to Acquire Third-Party Software to Replace In-House Legacy Correspondence System (July 10, 2012)

PARK CITY, UT -- (Marketwire) -- 07/10/12 -- CastleBay Consulting Corporation (CastleBay), a consulting firm specializing in providing high-impact advisory services to the insurance market, today announced that Glatfelter Insurance Group (Glatfelter) has retained CastleBay to lead the search for a new correspondence system.

During the search process, CastleBay will direct the requirements gathering, request for information (RFI) development and vendor engagement on behalf of Glatfelter. CastleBay will use elements of the company's proven Software Selection RoadMap and associated Intellectual Property to kick-start the project and achieve Glatfelter's goals in the shortest time possible with the desired results.

"I have known George Grieve and his team at CastleBay for some time and have heard nothing but good things about their work," said Wayne Umland, CIO for Glatfelter. "We are looking to CastleBay to help us with this important software selection project because they offer a proven and methodical approach which will help formalize our needs and thoroughly assess the available options in order to make the most informed decision."

The new software will be heavily used for generating claims correspondence across Glatfelter's diverse lines of business, and will also be used for the creation of complex proposal letters. A key requirement will be enabling business users to create, store and manage their own correspondence templates and libraries rather than having to rely on help from Glatfelter's IT department.


"Our existing system has performed well, but the older technology is now proving to be a constraint," said Umland. "Both the business users and our IT staff feel the maintenance and management of correspondence libraries should reside with the operations departments, not with IT. We look forward to delivering independence to our business clients and freeing up scarce IT resources to perform more value-added tasks. Our business requires us to be very agile and entrepreneurial to take advantage of market, product, and carrier opportunities. With CastleBay's assistance, I am confident we will find a new correspondence system that will serve us well into the future."

"I appreciate that Glatfelter has selected us for this project," said George Grieve, CEO of CastleBay. "Understanding the requirements for core insurance processing systems and assisting in the evaluation and selection of these mission-critical systems is central to what we do. We look forward to working with the Glatfelter team and helping them to replace this core legacy asset."

About CastleBay Consulting Corporation (CastleBay)
Park City, Utah-based CastleBay Consulting Corporation was founded in 1998 to provide high-impact consulting services to the insurance market. Services include strategic systems planning and acquisition; quality management; program and project set up, management and assessment; business process and requirements analysis; and related software implementation services. CastleBay's consultants average more than 25 years of insurance industry experience and represent a wealth of experience as executives and officers from world-class vendor and insurance carrier companies. To learn more about CastleBay's services, contact Don MacFarland at 513-218-2473 or don.macfarland@castlebayconsulting.com, or visit the CastleBay website, www.castlebayconsulting.com.

About Glatfelter Insurance Group (Glatfelter)
Glatfelter Insurance Group, headquartered in York, PA, is one of the largest privately owned insurance brokers in the United States. Glatfelter's has 500 associates and 4,500 independent brokers serving 25,000 clients. Through its various divisions, Glatfelter Insurance Group offers a wide array of commercial and personal insurance products and financial services, as well as specialty property, casualty, life, accident and health insurance programs. For more information about Glatfelter, please visit the company's website, www.glatfelters.com.

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