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Get Satisfaction Announces Annual "Love Your Customers" Awards for Excellence in Social Customer Engagement

Pampers, Box, AMC, Carmex and Flipboard Recognized for Building Stupendous Customer Relationships (February 14, 2012)

SAN FRANCISCO, CA -- (Marketwire) -- 02/14/12 -- Get Satisfaction, the customer engagement platform that's re-humanizing relationships between companies and their customers, today announced the winners of its first annual "Love Your Customers" Awards. Celebrating daring feats of customer empowerment and support, the awards recognize companies and individuals for ongoing excellence in social support, marketing and general community awesomeness.

"It's just good business practice to be where your customers are, to know them and be ready to connect with them on their terms," says Get Satisfaction CEO Wendy Lea. "The winning brands use Get Satisfaction for everything from social support to marketing and commerce, but what they all have in common is a deep understanding of how customer engagement is the key to truly being a social business."

Get Satisfaction combed through 65,000 brand communities, seeking out the most shining examples of caring community managers and delighted customers. The following companies made the final cut. For non-abridged descriptions and all the juicy details, visit

  • The Put a Ring on It Award
    Winner: StumbleUpon
    for orchestrating a marriage proposal for two lovestruck Stumblers

  • The It Takes a Village Award
    Winner: Pampers
    for creating an open, caring space where moms can truly feel free to share both trials and triumphs

  • The Lead by Example Award
    Winner: Paul Woelbing, Carmex
    for maintaining a family business tradition: having the CEO respond to each customer personally

  • The Instant Gratification Award
    Winner: IZEA
    for most comprehensive knowledge base, and resulting super speedy resolution times

  • The Flippin' Awesome Mobile Support Award
    Winner: Flipboard
    for best in-app support

  • The Richard Simmons Award for Unwavering Motivational Support and Cheerleading Excellence
    Winner: MapMyFitness
    for keeping their customers on the fitness bandwagon

  • The Uber Fan Award for Best Customer Champions Ever-Ever
    Winner: OMGPOP
    for cultivating the best and most active brand champions

  • The International Language of Love Award
    Winner: Yola
    for multi-language support and for not relying on robotic auto-translation

  • The Ringmaster of the Year Award
    Winner: Roland Tanglao, Mozilla Messaging
    for tirelessly offering advice, lending a hand to other community managers and developing custom features using the Get Satisfaction API

  • The Grace Under Fire Award
    Winner: AMC Theatres
    for responding in a timely manner to negative feedback to create a positive outcome

  • The All Hands Award for Employee Engagement
    Winner: Box
    for encouraging all their employees to contribute to making happy customers

  • The Mum's The Word Award
    Winner: Kiddicare
    for best use of customer feedback to build a better shopping experience

And finally, without further ado, the one for all the marbles:

  • The Lifetime Achievement Award for Exceptional Customer Support
    Winner: Mint
    for resolving problems quickly, genuinely engaging with customers and developing multiple product changes based on customer feedback

Congratulations to all the winners! Go tell them how much you love them; it's Valentine's Day!

About Get Satisfaction
Get Satisfaction is the leading customer engagement platform that helps 65,000 companies build better relationships with their customers and prospects, and better relationships mean better business. Our cloud-delivered service is used by industry leaders such as Box, Panasonic, Microsoft, AMC Theatres, and Mint for social support, marketing, product feedback and commerce solutions. Engage with your customers anywhere they are including Facebook, mobile and your own company website. For a free trial, visit

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Jen Holmes or Kei Hoshino Quigley

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