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Gartner, CA Technologies and Coveo to Discuss Insight for Customer Centricity During Webinar January 18th

Discussion to Highlight How CA Is Enhancing Business Performance by Gleaning Insight From Unstructured and Structured Customer Data Across More Than 70 Information Systems (January 17, 2012)

QUEBEC -- (Marketwire) -- 01/17/12 -- Coveo today announced that it will host a live webinar Wednesday, Jan. 18, at Noon EST with Gartner, focusing on ways CA Technologies has increased Insight from latent knowledge within more than 70 different systems, in order to create customer centricity throughout the organization, from Customer Service through Engineering/Product Development and Sales & Marketing.

The session, "Using Insight to Create Customer Centricity at CA Technologies," will feature Leo Annab, business technology officer, CA Technologies; Michael Maoz, research vice president and distinguished analyst, Gartner; and Louis Tetu, chairman and chief executive officer, Coveo. The session will be moderated by Diane Berry, senior vice president, marketing and communication, Coveo.

Participants will gain insight into the following concepts:

  • How CA Technologies gathers Insight from the unstructured and structured data in more than 70 enterprise systems and crowd-sourced communities;
  • How increasing Insight can transform Customer Service, Product Development/Engineering and Sales & Marketing throughout an organization;
  • Gartner's recommendations on how to bring customer centricity to organizations and the transformational implications of Insight on Customer Service, Product Management/R&D and Sales & Marketing.

Details:


WEBINAR: Using Insight to Create Customer Centricity at CA Technologies

PARTICIPANTS: Leo Annab, business technology officer, CA Technologies; Michael Maoz, research vice president and distinguished analyst, Gartner; and Louis Tetu, chairman and chief executive officer, Coveo.

MODERATOR: Diane Berry, senior vice president, marketing and communication, Coveo

WHEN: Wednesday, January 18, Noon EST

REGISTER: Visit registration page: http://www.coveo.com/en/news-and-events/events/Customer-Centricity-Webinar/register

About Coveo
Coveo transforms companies' ability to gain Insight from diverse and overwhelming amounts of unstructured and structured data, whether it exists behind the firewall or in social media. Coveo's unified indexing technology connects broadly with all systems to create a virtual information integration layer, from which role-based Insight Consoles present consolidated, correlated information mashups. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development and ultimately, increased profitability.

Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children's Hospital of Boston. For more information, visit www.coveo.com.

Editorial Contact:
Mike O'Connell
PAN Communications
617-502-4300
PRcoveo@pancomm.com


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Related Keywords: insight, customer service, customer centricity, coveo, engineering, product development, gartner, Marketwire, , Healthcare, Business,

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