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Fortune 100 Technology Company Selects eGain Cloud(TM) as Its Customer Experience PlatformJoint Client Win Is an Important Milestone for eGain's Partnership With SAP (June 07, 2012)
SUNNYVALE, CA -- (Marketwire) -- 06/07/12 -- eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced that it had been selected by a Fortune 100 technology company to power its vision of delivering personalized customer experiences across channels, languages, and devices.
eGain, in partnership with SAP AG, presented a compelling solution for the client. The cloud-based deployment will include eGain's award-winning Customer Interaction Hub platform and rich multichannel interaction applications:
- eGain SelfService for web and mobile self-service
- eGain KnowledgeAgent for contact center agent knowledge
- eGain Chatbot for avatar self-service
- eGain Offers for proactive sales and service assistance
- eGain Community for moderated customer forums
- eGain Social for social customer engagement
- eGain Chat for web and mobile text chats
- eGain ClicktoCall for web callbacks
- eGain Cobrowse for cobrowsing web pages
- eGain Survey for feedback management
- eGain Analytics for multichannel analytics
The client selected eGain based on multiple criteria, including functionality, scalability, multilingual support, integration capability, ease of customization, modularity, flexible deployment, time to benefit, and security and disaster recovery features. As an SAP-Endorsed Business Solution provider, eGain also met the requirement of integrating with SAP.
Already in progress, the implementation will be completed in two quick phases. The first phase will see the deployment of multilingual web self-service in English, Spanish, French, Italian, and German.
"Customer-centric businesses need an innovative, cloud-based customer interaction platform to rapidly design stand-out customer experiences," said Ashu Roy, eGain CEO. "The joint eGain-SAP proposition will enable our client to delight customers with seamless multichannel service while reducing operating cost."
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales -- across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies).
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