Company News: Page (1) of 1 - 03/27/12 Email this story to a friend. email article Print this page (Article printing at page facebook Professional Services Customers Rated Best-of-the-Best in SPI Research Report

Tight Integration Between PSA, CRM and Accounting Apps on Leads to More Billable Hours, Higher Growth and Greater Profitability (March 27, 2012)

SAN MATEO, CA -- (Marketwire) -- 03/27/12 --, the cloud applications company, today announced that FinancialForce Professional Services Automation (PSA) customers Perceptive Software, Centerstance and Architech have been rated in the top five percent best-of-the-best Professional Services organizations (PSOs) benchmarked against more than 200 leading firms in the 2012 Professional Services Maturity™ Benchmark.

According to the Benchmark Report, most leading firms utilize a dedicated PSA application and report greater levels of integration between their core Customer Relationship Management (CRM), PSA and Accounting systems. As a result, they deliver more billable hours, and double the net profit and year over year revenue growth.

"We have a single cloud environment with Salesforce CRM, FinancialForce PSA and Accounting all integrated which has helped us to sell, deliver and bill projects collaboratively while leveraging the scalability, flexibility, and total cost of ownership advantages of the world's leading cloud platform," said Greg Lueck, managing partner, Centerstance. "Resources are managed more effectively across customer projects and access to past, current and future project information in one system allows us to make better short term and long term decisions. The addition of Chatter across all our business applications has improved collaboration and knowledge sharing across the organization still further."

Service Performance Insight (SPI Research) is a research and consulting organization dedicated to helping PS organizations make quantum improvements in operational efficiency and effectiveness. Based on analysis of the 216 participating organizations, SPI Research found 10 firms (5%), including Perceptive Software (#6), Architech (#7) and Centerstance (#10), significantly outperformed the benchmark average. Established customers Centerstance and Perceptive Software scored highly in large part due to the process efficiencies and improved service they deliver as a result of tight integration between their developed FinancialForce applications and Salesforce CRM. FinancialForce users also reported high levels of user satisfaction in both standalone PSA and ERP solutions.

Best-of-the-Best PSO Comparison

Measurement Top 10 Firms All Others Average Advantage ---------------------------------------------------------------------------- EBITDA 25.6% 12.7% 102% Annual Revenue Growth 22.3% 13.3% 67% Annual Revenue per consultant $ 278K $ 193K 44% On-time project delivery 90% 75% 20% Reference clients 83% 70% 19%

"Having one system for both sales and service is vital for our services teams to be successful," said Patrick Kearney, Vice President, Professional Services, Perceptive Software. "We can better assess our performance and tailor our services accordingly. By basing decisions on accurate data, in real time, we are managing resources more efficiently and effectively across customer projects. It has improved our effectiveness substantially as indicated by our advancement in the SPI benchmark."

"Architech is thrilled to be migrating to," said David Suydam, President, Architech. "We've recognized the benefits of a PSA solution and now look forward to using FinancialForce PSA and Accounting with our Salesforce CRM environment to further streamline and consistently manage the core activities of our services business. Since the entire solution is built on the platform, we will control our data, processes and user experience to drive higher efficiencies and improved decision making."

" customers rely on Salesforce CRM integrated with FinancialForce PSA to deliver competitive advantage," said Todd Bursey, General Manager, PSA at "All leading firms show substantially higher levels of cloud application utilization in the areas of PSA and Accounting and report significant benefits, including more projects delivered on time, fewer projects cancelled, better referenceability, double the net profit and larger, more profitable projects. Despite this evidence, less than 15 percent of PSOs integrate their CRM and PSA directly. The advancement of cloud technology has significantly simplified this process, particularly where applications run on the same cloud platform as ours do. It's a no-brainer for ambitious firms that want to be the best-of-the-best."

About Service Performance Insight
SPIresearch is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 5,000 service and project-oriented organizations to chart their course to service excellence.
To learn more please visit

About Perceptive Software
Perceptive Software, a stand-alone business unit within Lexmark International, builds enterprise content management software to help organizations effortlessly manage the entire lifecycle of their documents and information, fueling greater operational efficiency. Organizations in more than 30 countries rely on Perceptive Software and its flagship product ImageNow® to simplify their business processes through cost-effective content management solutions that create immediate and lasting impact. To learn more please visit

About Centerstance
Centerstance is a consulting company specializing in business transformation through process improvement and application of cloud technologies. Unlike traditional system integrators or classic management consultants, our experts are firmly rooted in both worlds, enabling us to deliver optimal business solutions for our clients. Centerstance holds the unique designation of being one of only 11 U.S. Cloud Alliance Platinum Partners and was named in Inc.'s Fastest Growing Private Companies three years running. For more information, please visit our website at

About Architech
Architech is a custom software design and engineering company based in Toronto. We create great-looking web, mobile and business applications integrated with backend systems that drive organizations forward. We offer our clients the end-to-end services required to make applications successful including strategy, interface design, prototyping, systems integration, software engineering, product rollout and coaching. Since inception in 2004, our 100+ projects have been successful through small team deployments that follow an Agile process emphasizing collaboration, software engineering best practices, and incremental software delivery.

About is the cloud applications company. We focus 100% on building business applications for, the world's leading cloud computing platform from Our applications include Accounting, Billing, Professional Services Automation (PSA) and Services Resource Planning (SRP). We serve fast-growing organizations and dynamic enterprises, helping them to align Finance, Sales and Service in a way that enables profitable growth. We are backed by two of the biggest and best players in the business, UNIT4 and To learn more please follow us on Twitter @FinancialForce, visit out Facebook page!/FinancialForce or visit

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