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Fareportal Expands Customer Service with Multichannel Focus to Provide Greater Flexibility in Travel Shopping(August 20, 2013)
New York (PRWEB) August 20, 2013
Fareportal Inc. with its subsidiaries, OneTravel.com and CheapOair.com, the nation's fifth largest online travel agency (OTA), is expanding its customer service program to place further emphasis on multi-channel support. With rapidly growing call centers operated 24/7/365, industry-trained Fareportal travel agents are now able to assist callers through the booking process and provide a level of flexibility one would not receive from a traditional online retailer.
"These elite customer service abilities are raising the bar in easy and affordable shopping for vacations and business travel," said Werner Kunz, Chief Operating Officer at Fareportal Inc.
Encouraged by high customer service levels, privately-held Fareportal Inc. and its multichannel travel companies, OneTravel.com and CheapOair.com, are fine-tuning their innovative approach utilizing websites, call centers, mobile apps, tablet optimization, email and live chat.
The company's 24/7/365 telephone operation provides callers with travel solutions and telephone bookings any time of day. Agents assist customers with unique air travel arrangements including international flights, connections and layovers.
"Our call center agents are what differentiate Fareportal from the competition; they take the extra step to not only book over the phone but find solutions to any customer problem," noted Kunz. "We want to take the travel shopping experience to the next level, offering a variety of other amenities as an attachment, an extra value," he said.
No component of the company is outsourced; Fareportal employees work as one unified team handling all operations from offices in New York City, Las Vegas, New Delhi, Toronto, Vancouver, Montreal and London.
"Americans love to travel, but only a small percentage have passports and many are still hesitant to travel overseas. OneTravel.com and CheapOair.com are there to help with the arrangements for everything and at the same time provide cheap fares and value-add products," said Mark Drusch, Chief Supplier Relations Officer at Fareportal Inc.
Customers can choose from various options including where they want to have a layover or catch a connecting flight. "For instance, if your family has never visited Amsterdam and there is an option to layover there, our agents can now make that possible. We will do everything we can to accommodate all your travel needs," said Drusch.
Agents can now make arranging complex travel itineraries simple for travelers, over the phone or via live chat to create the most affordable and hassle-free travel experience possible. "We take a piece from one carrier and a piece from another and put them together, along with affordable hotel and car rental options, to solve the puzzle of complicated bookings, both domestically and internationally," said Kunz.
Fareportal's award-winning websites are easily navigated with call center contact numbers clearly posted on each page. Travelers can opt into emails that will send notifications of special targeted deals based on location, preferences and past travel bookings.
CheapOair.com has also recently introduced Spanish and French Canadian versions of the site that allow users to change languages during their search without losing any data or having to start the process over. Additionally, customers using the Spanish and French Canadian versions will have the ability to speak with fluent Spanish and French speaking agents in the call centers.
Fareportal has also brought its offerings to mobile and tablet users through its device- ready websites and CheapOair.com's award-winning mobile app. Each of the company's websites are designed to reconfigure to fit the screen dimensions of any mobile phone or tablet device, making it easy to book on the go.
The CheapOair.com mobile app is growing at such a rapid rate that company executives predict within the next few years it will be the top multichannel platform. "It's clear, uncluttered and ready when you are. You can get your booking done fast," said Chris Cuddy, Chief Commercial Officer for Fareportal Inc. Call centers are also easily reached from the app; an agent will automatically be dialed by clicking the contact number.
For more information about Fareportal Inc. and its brands, visit http://www.Fareportal.com .
Fareportal is an industry-leading travel technology company that develops innovative tools for leisure and business travelers, partners and suppliers. Its range of products includes affordable travel deals across the mobile and social web, and advertising solutions that deliver value and results. With a portfolio of brands including CheapOair.com, CheapOair.ca, CheapOair.co.uk, CheapOstay and OneTravel, Fareportal makes booking and planning travel easy and hassle-free for millions of customers every year.
CheapOair.com is a top travel website for millions of travelers who expect more for less. CheapOair scans over 450 airlines in seconds to return guaranteed low prices on flights, hotels, car rentals and vacation packages, making planning and booking trips easy and hassle-free. With 24-hour support by phone and live chat, award-winning apps for iPhone and Android, and travel tips on Facebook and Twitter, CheapOair makes affordable travel possibly anytime, anywhere. Book travel on http://www.cheapoair.com or call 1-800-566-2345.
OneTravel.com simplifies the travel shopping experience by combining value-driven deals with effortless booking solutions for discounted flights, hotels, cruises, car rentals and complete vacation packages in one convenient portal. The sites user-friendly design is easy to navigate, while live chat and 24/7 Customer Care mean that expert support is only a mouse click or phone call away. The OneTravel.com Low Fare Promise guarantees only the best deals, ensuring customers receive the greatest possibly value as they fly, stay and experience together. Visit http://www.onetravel.com or contact 866-883-0908 to book travel.
Read the full story at http://www.prweb.com/releases/2013/8/prweb11030937.htm.