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Eurodata Systems Ltd and AltiGen Communications, Inc. Partner to Deliver AltiGen's MaxACD Contact Center Solution for Microsoft(R) Lync(TM) Server 2010 in the United KingdomEurodata Scores First UK Customer of MaxACD for Lync at the Association of Accounting Technicians (January 13, 2012)
SAN JOSE, CA -- (Marketwire) -- 01/13/12 -- AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, has partnered with Eurodata Systems Ltd, a well established IT services provider to the UK's public and private sector, to deliver AltiGen's MaxACD contact center solution for Microsoft Lync.
Eurodata's first customer of MaxACD Contact Center for Lync is with the Association of Accounting Technicians (AAT). With over 250,000 members, AAT is the UK's leading qualifications and membership body for accounting staff and awards over 90% of all vocational finance qualifications. MaxACD will be providing a natively integrated advance call routing and distribution solution for their Microsoft Lync client enabled call center agents.
Eurodata Systems Ltd, headquartered in London, is an IT services provider to the UK's public and private sector. Their business, with one of the best reputations in the industry, is focused on enterprise infrastructure solutions and services. With over 20 years' experience across multiple industry sectors, areas of expertise include unified communications, network and IT security, storage solutions and bespoke managed services. Eurodata's innovative, award winning services are implemented through their proven tailored methodology ensuring customers' business and IT needs are met.
"We choose to partner with AltiGen because they are the only organisation able to provide both Contact Centre and Mobility solutions natively integrated to Microsoft Lync," said George Georgiou, Sales Director for Eurodata. "AltiGen's Unified Communications solutions not only enhance the capabilities of Lync but also deliver real value for our customers."
"We are pleased to have such a quality business partner as Eurodata Systems," said Paul Fullman, AltiGen's VP of Sales for the EMEA region. "Their strong expertise in Microsoft solutions coupled with their customer centric business approach make them an ideal partner for AltiGen. AAT is the first of many projects we look forward to collaborating on."
AltiGen's MaxACD Contact Center solutions for Microsoft Lync provide rich call center features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring and reporting, all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.
About AltiGen Communications
AltiGen Communications, Inc. (PINKSHEETS: ATGN) (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our 100 percent Microsoft-based business phone systems and call center solutions, and AltiGen's ability to successfully integrate with Microsoft Lync with MaxACD which includes features like Automated Call Distribution (ACD), Auto Attendant (AA), quality monitoring and call recording features, while also integrating the Presence, Instant Messaging and Work-from-Home features from Lync. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of AltiGen's performance, please refer to AltiGen's Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2011. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.
Copyright 2012 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
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