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Equinix Turns to ServiceSource to Boost Customer IntelligenceData Center Hosting Leader Focused on Fostering Customer Interconnectivity via Service Revenue Management Platform (March 26, 2012)
SAN FRANCISCO, CA -- (Marketwire) -- 03/26/12 -- ServiceSource® (NASDAQ: SREV), the global leader in service revenue management, today announced that Equinix, Inc., a provider of global data center services, has selected ServiceSource to better manage customer intelligence across select accounts in North America. ServiceSource's innovative approach to service revenue management includes Cloud technology, customer analytics, and a team of experienced sales professionals and data analysts that enable customers to increase sales effectiveness, deepen customer intelligence and grow recurring revenue in the installed base.
Equinix connects businesses with partners and customers around the world through a global platform of high-performance data centers. The company has established itself as the leader in its category -- its success driven by the highest levels of uptime and commitment to customer service.
"Having experienced tremendous growth over the past few years, we constantly look for ways to increase revenue, improve sales effectiveness and deliver the highest levels of service to customers," said Dan Walker, senior vice president of Americas sales for Equinix. "In working with ServiceSource, we can better understand the strategic direction of our customers and help them connect to one another within our global ecosystem."
Equinix will leverage the ServiceSource Analytics Cloud, a comprehensive performance management and reporting application, to gain deeper insight, transparency and understanding into their customer installed base. Access to deep customer profiles and rich datasets will enable Equinix to gain the visibility and control needed to help support their own customers' strategic growth.
"No other company consistently delivers the dramatic results we do in a pay-for-performance model," said Mike Smerklo, chief executive officer and chairman of the board, ServiceSource, Inc. "Equinix is a leader in data center services and this relationship is further proof of our expanding and diversified customer base. We are committed to helping Equinix better understand the strategic direction of their customer installed base."
ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, up to 44 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform of transaction data, benchmarks and best practices. ServiceSource offers its service revenue management solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.
ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.
This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates and revenue results of our customers and their channel partners, and the overall benefits of our cloud applications such as our Channel Sales Portal. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which and can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.
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