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Elemica's Drive for the Perfect Order Is Supported by Industry ResearchTouchless Orders Yield Faster Order-to-Cash Cycles & Improved Customer Service (November 01, 2011)
EXTON, PA -- (Marketwire) -- 11/01/11 -- Elemica, leading provider of supply chain integration and optimization services to the chemical, tire & rubber, energy and selected manufacturing industries, helps companies gain a significant competitive edge by automating orders, eliminating manual transactions, and striving for "The Perfect Order." This principle is confirmed in a recent Gartner report by analyst Jessica O'Brien, "Supply Chain Excellence: Improve Order Fulfillment for Customer Service and Working Capital Gains."
"With increased complexity in global supply chains, and high volatility in the economy, companies are now focusing on creating perfect orders to shorten the order cycle time and stay ahead of the competition," said Mike McGuigan, CEO of Elemica. "By using Elemica's Order Management solutions, our clients gain faster order-to-cash cycles and improved customer service levels."
In the Gartner report, a perfect order is defined as "an order that's complete, accurate, on time and in perfect condition." This means submitting and processing orders without manual intervention. By automating the order process, the report declares, "there is a 30% order cycle time improvement, and a 5% to 10% higher customer-service level. For most industries, this represents a day of working capital reduction and a 2% revenue improvement."
Elemica provides the QuickLink Suite of products that allow all methods of order capture, including the process of printing or emailing orders, which are routed directly into the supplier's ERP system, eliminating manual key entry, reducing errors, and facilitating perfect orders. Elemica QuickLink streamlines and automates the entire order fulfillment process from purchase order and confirmation through to invoice.
One Elemica client received 60% of their orders via fax or email, and then manually entered the orders into their ERP system. With Elemica QuickLink, the company significantly decreased the response time for customer order confirmations, reduced errors and order entry delay, reduced the amount of paper used, and improved order entry accuracy. Using QuickLink for touchless orders meant that orders could be received and confirmed all day long, any day of the week, positively impacting order-to-cash time. By automating these routine transactions, customer service employees were able to focus on higher quality customer service, exception handling, and problem solving.
Elemica delivers state-of-the-art services in the areas of customer, supplier, sourcing, and logistics management. Elemica's Connect - Transact - Optimize model drives bottom line business results by promoting reduced cost of operations, faster process execution, automation of key business processes, removal of transactional barriers, and seamless information flow between business partners. Elemica was founded in 2000 and today connects more than 3000 companies across multiple industries, processing over $70 billion in annual transactions. Clients include Continental, The Dow Chemical Company, DuPont, The Goodyear Tire & Rubber Company, LANXESS, Rhodia, Shell and others. http://www.elemica.com.
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