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Echopass to Sponsor 2012 Remote Worker SummitConference to Feature Case Study Presentation by The Hartford, an Echopass Client (January 31, 2012)
PLEASANTON, CA -- (Marketwire) -- 01/31/12 -- Echopass Corporation, the 2011 market share leader in cloud-based contact centers, announced today that it will sponsor the 2012 Remote Worker Summit being held February 21 - 23 at the Westin Galleria in Dallas, Texas. This annual event focuses exclusively on contact center remote and at home agents, with core content presented as case studies and interactive breakout sessions. A key case study will be presented by The Hartford Insurance Group, an Echopass client. More information on attending the summit and the agenda can be found at http://www.customercontactstrategies.com/2012Summit.
The Hartford Case Study Presentation
Harry Monti, Vice President of Enterprise Operations Strategic Workforce Capabilities at The Hartford, will present a case study on The Hartford's dramatically growing base of over 500 home agents supported by cloud-based contact center solutions from Echopass. This case study will take place Wednesday, February 22 beginning at 9 AM. Also speaking at the summit will be Larry Deering, Senior Vice President at Echopass.
Remote Agents and Home Workers Increasing in Large Enterprises
"60% of organizations utilize home workers in some capacity today and the forecast is 80% by the end of 2013," according to Michelle Rowan, CEO of Customer Contact Strategies and founder of the Remote Worker Summit. "Compelling remote worker wins are documented in employee and customer satisfaction, efficiency gains and cost reductions."
During the two day summit, case studies of large enterprise remote worker deployments will be presented by industry leaders including Capital One, Kaiser Permanente, Hertz, Citi, Express Scripts, Hilton Hotels and United Healthcare in addition to The Hartford. These presentations will feature vision, objectives and best practices for customer contact management using remote agents across all channels.
Echopass Remote Agent Solutions
"We are pleased to sponsor this year's Remote Worker Summit as practically all our clients have some portion of their agent population working remotely or at home," said Rob Farris, Chief Marketing Officer at Echopass. "The ability of our enterprise clients to effectively deploy large numbers of remote agents continues to deliver improved agent morale, enhance their customer's experience and improve overall customer satisfaction levels."
About Echopass Corporation
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan including the North American Market Share Leadership Awards in both Hosted ACD and Hosted Agent Performance Optimization for 2011. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
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