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Echopass Corporation to Sponsor and Exhibit at Call Center Week 2012Echopass to Showcase Mobility Applications for Enhanced Contact Center Engagement (May 23, 2012)
PLEASANTON, CA -- (Marketwire) -- 05/23/12 -- Echopass Corporation today announced that it will sponsor the 2012 annual Call Center Week conference. Call Center Week is a well regarded industry conference, and will focus this year's agenda on meeting business growth objectives through new social, mobile and traditional customer points of interaction. Attendees will learn how to implement emerging contact center strategies and technologies that enable organizations to better understand, grow and manage the customer experience. This year's Call Center Week conference will be held June 4-8, 2012 at the Caesar's Palace Hotel and Conference Center in Las Vegas, Nevada. Echopass will be exhibiting in Booth 112.
Driving Success in a World of Empowered Customers
During the four day summit, contact center professionals will be exposed to new ways of navigating mobile customer service, enhancing the customer experience across multiple channels, building profitable engagements via social media, creating cultures that inspire excellence, and driving strategic business value. Sessions will cover innovative thinking in a variety of session formats that drill down into the most critical industry topics, and will include both customer case studies and interactive environments.
In addition to the session tracks, featured keynote speakers at the event will include Michael Biondo, Vice President of Customer Operations at Clear Channel Radio, and winner of the Customer Service Executive of the Year by the Customer Service Institute of America in 2009.
Echopass to Demonstrate Mobile Applications to Enhance the Customer Experience
With the acceleration of mobile communications, keeping pace with changing customer needs and demands is critical, and offering enhanced customer experiences with smart mobile devices is essential to supporting customer loyalty initiatives. Seamlessly linking customer smart phone applications to the contact center greatly improves customer service by visually equipping mobile customers with the ability to quickly choose to be routed to their desired destination, facilitating quick connections to live agents on the go, and scheduling customer callbacks from agents when queue times begin to lengthen.
Echopass is demonstrating its new mobility capability for smart phone equipped customers, as well as its existing Echo Insite for iPad equipped contact center managers in booth 112 during Call Center Week. New Echopass offerings to support the mobility needs of enterprise clients include an extension to the currently available Echopass solutions that support mobility needs of executives, managers, and supervisors in contact center management roles utilizing their iPad tablets.
"We are excited to participate and sponsor the Call Center Week Conference," said Rob Farris, Chief Marketing Officer of Echopass. "This year's conference and its focus on mobility, social media, and multiple channel interactions is critical for companies seeking to maintain their competitive differentiation and increase customer loyalty. The contact center, which is a key customer touch point, is quickly evolving to handle the full range of multiple channels, social media and predicative analytics that enrich the customer experience with personalization. Many of our clients attend the Call Center Week conference and we are pleased to have the opportunity to work with them in Las Vegas on their evolving business strategies."
About Echopass Corporation
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit cloud-based contact centers at www.echopass.com or call 1-888-622-5345.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
Chief Marketing Officer
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