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Echopass Corporation Announces Platinum Sponsorship of 2012 Genesys Annual G-Force User ConferenceBoth Companies Share Focus on Improving the Customer Experience (April 03, 2012)
PLEASANTON, CA -- (Marketwire) -- 04/03/12 -- Echopass Corporation today announced that it is proud to be supporting the annual Genesys G-Force User Conference in 2012 as the event's Platinum sponsor. G-Force 2012 is centered on "The New Conversation" and moving beyond the contact center to efficiently engage customers wherever they are. G-Force is the pre-eminent contact center industry user group meeting and will be held this year in Seattle, Washington from April 17-19, 2012 at the Sheraton Seattle and adjacent Washington State Convention Center.
CONFERENCE AGENDA HIGHLIGHTS
At this year's G-Force conference, Genesys will share practical insights to immediately improve contact center results while also meeting the expanding customer engagement challenges of the future -- for the contact center and the overall enterprise organization. Key areas of focus on this year's conference agenda include:
- Driving cross-channel conversations across voice, Web, mobile and self-service applications
- Integrating contact center operations with other enterprise workflow processes
- Leveraging customer service and support resources from anywhere in the enterprise
- Transforming self-service with advanced speech applications and video IVR
KEYNOTE PRESENTATION AND CLOUD-BASED CONTACT CENTER CUSTOMER PANEL
During the conference, Echopass will host the G-Force Keynote Presentation by a large enterprise cloud-based contact center client who will share their experiences in migrating to the cloud. Also at the conference, Echopass will sponsor a cloud-based panel discussion moderated by Frost & Sullivan Contact Center Industry Analyst Brendan Read and featuring several Echopass clients, some having used the cloud for over five years, who will be sharing their experiences and the benefits realized in moving to the cloud.
GENESYS AND ECHOPASS PARTNERSHIP
Since 2000, Echopass has been a key member of the Genesys Partner Program and recognized as Genesys "Partner of the Year." Echopass closely aligned its business strategies with Genesys to deliver comprehensive and dynamic contact center solutions which led to recognition of Echopass by Frost & Sullivan as the hosted contact center market share leader in 2011. Echopass cloud-based contact center solutions enable enterprises to transform their operations, improve the customer experience, enhance operational efficiency, and significantly reduce costs while transitioning to the cloud. Echopass manages the contact center technology from end to end, allowing clients to focus on their core businesses and accelerate success with their customer engagement strategies.
"We are very pleased to be the Platinum sponsor for this year's G-Force User Conference and participating with Genesys and our key clients at such a valuable event," said Vincent Deschamps, chairman and CEO of Echopass. "The continued development of the Genesys platform offers world class routing solutions and enables Echopass to provide the long term platform continuity and investment protection for our client base both today and into tomorrow's critical on-demand contact center environment. There is no better venue than G-Force to understand and openly discuss joint Echopass/Genesys innovative solutions to support our client's future strategies."
For more information about Echopass, please visit www.echopass.com. For more information about Genesys or this year's G-Force User Conference, please visit Genesys Labs.
ABOUT ECHOPASS CORPORATION
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan including the North American Market Share Leadership Awards in both Hosted ACD and Hosted Agent Performance Optimization for 2011. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
Genesys is the world's leading provider of customer service and contact center software and services -- with a 100% focus on customer experience. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise. www.genesyslab.com.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
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