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Echopass Corporation Announces Enhanced Contact Center Management Tools for Mobile UsersEchopass Cloud-Based Solution to Integrate With Mobile Devices (March 02, 2011)
ORLANDO, FL -- (Marketwire) -- 03/02/11 -- ENTERPRISE CONNECT -- Echopass Corporation today announced that it will be offering the availability of web browser based real-time contact center management information that will enable mobile users new methods of access for monitoring and managing their enterprise operations from the cloud. The company is exhibiting at Enterprise Connect in booth number 1129.
At this year's Enterprise Connect, Echopass is demonstrating its latest offerings to meet the needs of today's busy contact center managers. These include new mobility offerings to provide greater visibility and access to up to the minute contact center statistical information. The newest display capabilities link the existing Echopass InSite real-time cloud based management tools with mobile devices such as the Apple iPad and iPhone, and other vendor smart phones.
Echopass integrates and develops key technologies for its enterprise clients to provide un-paralleled solutions for large contact centers. Echopass InSite is a comprehensive management application across the entire agent population that aggregates agent performance with network and routing statistics into a holistic, single, worldwide managerial view of the contact center. This capability enables managers to improve the speed and effectiveness of managing complex contact centers with multiple locations and large agent populations. Integrating Echopass' InSite with mobile devices further extends the Echopass management application toolset for mobile users.
"Releasing today's contact center manager from their typical desk-bound environment is a major step forward in allowing them to more effectively work with contact center agents at any location while still staying attuned to the needs of the overall operations," said David Tso, Vice President of Product Management and Corporate Strategy of Echopass. "Allowing managers the flexibility and freedom to work when and where they can maximize center operations is a key step in improving agent and overall center performance."
About Echopass Corporation
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
About Enterprise Connect®
Enterprise Connect® (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect® brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect® owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
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