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Echo360 Extends Industry-Leading 24x7 Technical Support#1 Blended Learning Solution Backed by Exceptional Support and Services Promise (October 19, 2011)
PHILADELPHIA, PA -- (Marketwire) -- 10/19/11 -- Echo360, the global leader in campus-wide blended learning and lecture capture solutions, today announced that, effective immediately, customers with a full EchoSystem site license will receive 24x7 technical support at no additional charge. In addition, using the expertise gained at more than 500 customer sites around the world, the company is unveiling professional services that guide higher education institutions along the path of successful blended learning and lecture capture from pilot to expansion and ultimately, mission-critical initiatives.
"Echo360 has the #1 blended learning solution available today in part because world-class support for our clients," said Fred Singer, CEO of Echo360. "Our customers and their students rely on us for 24x7 teaching and learning. That's why we have dedicated ourselves to the supporting their implementations with round-the-clock support -- a service unsurpassed by any other provider in this space."
Customers with site licenses for the EchoSystem capture suite are immediately and automatically upgraded to 24x7x365 support for critical incident resolution. These site licenses include unlimited use of Echo360's capture software on SafeCapture HD appliances and classroom computers, Personal Capture software, and media upload. Echo360 staff located in the company's United States and Australia offices resolve all support issues.
The company also unveiled new satisfaction-guaranteed, professional services portfolio. These services support the blended learning technology lifecycle and tap the expertise of Echo360's team who have, on average, ten plus years of experience. Service areas include solution planning, delivery, success evaluation, integration and system maintenance. Each service component can be combined on an a la carte basis depending on institution need.
Singer continues, "We know our customers' deployments are mission critical and so Echo360 guarantees your satisfaction with our support and services -- if there is ever an issue, we'll make it right."
As a global leader in blended learning and lecture capture solutions, Echo360 helps higher education institutions keep pace with modern students' learning needs through products that digitally record and upload learning content. Echo360 has been recognized with a Product Line Strategy of the Year Award from Frost & Sullivan and named a Visionary Vendor in Educational Technology by IT research firm Basex. Echo360's products facilitate better instruction, lower costs and enrich learning experiences by enabling students to easily access and share multimedia content. Through Echo360's platform, students can replay recorded sessions and review course information online at their convenience and across various devices. More than 500 colleges and universities in 29 countries use Echo360's solution.
GdR PRoductions, LLC
Gabriel del Rio
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