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Digital Lightwave Expands Worldwide Service and Support Resources(January 26, 2012)
ST. PETERSBURG, FL -- (Marketwire) -- 01/26/12 -- Digital Lightwave, Inc. today announced the expansion of service and support capabilities internationally, including additional service centers and online resources. The expanded capabilities are designed to help our multinational customers extract the maximum value from their investment, and to keep their equipment in top condition.
Calibration, repair, upgrade and training services for NIC Platform network test equipment are now available in Mexico, Hong Kong, Brazil, Continental Europe, India and Australia, in addition to the United States. For convenience, customers can arrange all services through a single contact point, Digital Lightwave headquarters.
"Our customers depend on their Digital Lightwave products 24 hours a day to deploy and maintain their networks," said Mo Karimi, Director of Operations. "We understand that having test equipment fully operational and calibrated is absolutely vital to their business. With our new expanded facilities, we are now even better positioned to make sure our NIC's are kept in service, no matter their location, with minimal downtime, allowing DLI to anticipate their needs & meet their demanding requirements -- in lab, manufacturing and field applications."
The Digital Lightwave NIC comes with a level of support unmatched in the test equipment industry. Provided with three-year limited warranty and with extended warranties available, customers can be assured that they will always have the testing tools they need.
True global support is exemplified by Digital Lightwave's unparalleled 24-hour help line. Direct access to technical support personnel is provided free of charge for the life of the product. Customers can also use service.YOU, the innovative online portal providing access to the service history and current status of all their NIC Platform products, the latest user guides, application notes, white papers, as well as software downloads.
The flexible NIC products support license-based Test Options, so that many features can be enabled with just a license key. Customers can get just the capabilities they need cost-effectively and add features as their requirements change. Software upgrades to the NIC are always free and are available at service.YOU.
To find out about replacing your OmniBER, visit www.lightwave.com/omniber_replacement_program.php.
Visit us at OFC/NFOEC 2012 in Los Angeles, March 4-8.
About Digital Lightwave
Digital Lightwave, Inc. provides the global communications networking industry with products, technology and services that enable the efficient development, deployment and management of high-performance networks. Digital Lightwave's customers rely on its offerings to optimize network performance and ensure service reliability. More information is available at www.lightwave.com
Digital Lightwave Inc.
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