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Digital DataVoice Successfully Completes Voxeo Connect Certified Partner ProgramStrategic Relationship Between DDV and Voxeo Provides Hosted Cloud and Premise Communication Solutions That Enhance the Customer Experience (December 13, 2011)
ORLANDO, FL -- (Marketwire) -- 12/13/11 -- Digital DataVoice (DDV), a provider of contact center solutions, and Voxeo, a provider of unlocked communications, announced today that DDV has successfully completed the Voxeo Connect Certified Partner Program. This designation allows DDV to provide Voxeo's full suite of cloud hosting and on-premise solutions for automating customer interactions. Additionally, Voxeo's customers benefit from DDV's cross-industry excellence in the delivery of CTI, IVR integration, design, development and implementation services.
"Voxeo's invitation-only certification program is reserved for partners that have demonstrated the same level of extreme customer loyalty as Voxeo," said Denny Adams, director of channel sales at Voxeo. "Our alliance with DDV allows us to further meet the needs of companies looking to upgrade or replace their existing IVR with a flexible, standards-based offering that enhances the customer experience while lowering support costs."
The rigorous Voxeo Connect certification process involves comprehensive vetting of all potential candidates. Voxeo evaluates each company's position in the market, growth potential, customer loyalty ratings and employee input before allowing them to participate in the training and testing process. To ensure consistent quality, Voxeo Connect partners are reevaluated on an annual basis.
Doug Nelson, director of sales for DDV, said, "Voxeo's unique approach of offering both cloud hosting and on-premise 'private cloud' solutions for multi-channel customer engagement meets the ever evolving needs of enterprise and middle market clients, and fits perfectly with our strategy at DDV. Voxeo signifies the type of business we want to join forces with as they share a commitment to exceed customer expectations and offer best-in-class service. Voxeo's cutting edge technology, united with DDV's ability to deliver fully integrated, turnkey, end-to-end solutions, is a powerful combination."
"Our customers have responded with extremely positive feedback," added Nelson. "This agreement advances an already robust relationship between the two companies."
ABOUT DIGITAL DATAVOICE
Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self-service and assisted-service solutions for contact centers. We help enterprises improve customer service and maximize efficiency through the use of automation technology. Our areas of expertise include: Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Automatic Speech Recognition and Web/Call Center Integration. In addition to sales and maintenance of IVR, CTI, and Speech platforms, DDV offers a broad range of professional services. With more than 25 years experience, DDV assists customers looking to optimize these long-term investments through managed service offerings.
For more information, visit http://www.ddvc.com
Since 1999, Voxeo has continuously unlocked communications in all its forms -- voice, SMS, instant messaging, Twitter and more -- and we do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100. Headquartered in Orlando with offices in Beijing, Cologne and London, we've torn down barriers to entry using open standards, disruptive innovation and a passion for problem solving that's fueled by a company-wide obsession with customer success. Join our conversations: www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.
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