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Digigram Certified to ISO 9001 : 2000 Quality StandardCertification delivered by BVQI, France (July 26, 2004)
Digigram, a world leader in innovative digital audio network solutions, is proud to announce its ISO 9001 : 2000 certification delivered by BVQI, France, underlining the companys commitment to customer satisfaction.
The certification, for Digigram's headquarters in Montbonnot, France, recognises that the definition, design, production, and distribution of Digigram's products, as well as after sales service, technical support, and customer training conform to the requirements of the ISO 9001 : 2000 standard. This standard specifies the necessary components of a quality management system. The audit process ensures that organizations have the necessary systems in place to continuously improve the level of quality offered by the organization. A growing number of business and government organizations conduct business only with companies that attain this certification.
Digigram Managing Director, Philippe Delacroix, comments: ?The certification is a strategic achievement for Digigram. Not only because more and more of our customers ask for such certification, but especially because of the overall dynamic behind it. The entire company has worked very hard to analyse and refine our processes, always with the question in mind 'How can we better satisfy our customers?' It's this general attitude, which will guarantee that the quality of our products and services will continue to improve, even now that we are certified."
Digigram has optimized its organization by defining all relevant management processes and establishing control mechanism to rapidly identify non-conformities, which then can be corrected and, in the next process cycle, prevented. Gilbert Durand, Digigram Quality and Production Manager, explains: "It's inevitable to make mistakes from time to time. But our quality management will make sure that we don't make the same mistake twice."
Digigram digital audio solutions are key to the success of broadcast and public address companies worldwide. We develop innovative networked audio devices, computer sound cards, and audio management software.
Digigram Powered solutions are installed in thousands of corporate and commercial sound installations; radio and television stations; and audio recording and video post production facilities around the globe.
Customers are served from three regional business units: Digigram S.A. (Digigram Headquarters, Montbonnot, France) serving Europe, Latin America, Africa, and the Middle East, Digigram Inc. (Arlington, VA USA) serving North America, and Digigram Asia (Singapore) serving Asia and Australia/Oceania. Digigram is publicly traded on the Paris stock exchange
For more information visit www.digigram.com.
Related Keywords:Digigram, ISO 9001 : 2000, BVQI, digital audio network, Philippe Delacroix, Gilbert Durand,