Company News: Page (1) of 1 - 03/29/12 Email this story to a friend. email article Print this page (Article printing at page facebook Names Michael Dresden Vice President of Operations; Luke Buikema as Operations Manager

(March 29, 2012)

TROY, MI -- (Marketwire) -- 03/29/12 --, a leader in innovative customer solutions in the appraisal management industry, announced today that it has expanded its operations team as part of the company's dedication to continuous process improvement and customer service. As part of the expansion, Michael Dresden has been appointed Vice President of Operations and Luke Buikema has joined as Operations Manager.

Dresden was promoted from Director of Operations where he spearheaded the recent re-engineering of's customer service systems and operations. In this role he will focus on aligning operational strategy with customer needs, spending extensive time meeting with customers to gain a deeper understanding of their specific needs for integration into's systems and operations as they and the industry continue to evolve.

"Michael has been a key contributor in ensuring that, after 19 years, continues to be an innovator in customer service solutions in the appraisal management industry," stated Darton Case, President of "This expansion of our operations team and Michael's new role will create an even greater focus on customers' needs as he leads the strategic development of our systems and processes."

Buikema will assume responsibility for the day-to-day management and development of the Client Services Team. "We are extremely fortunate to add a high-caliber operations leader like Luke to the team," said Dresden. "Luke's extensive experience in employee development, procedural compliance and operations management will ensure that as we continue to expand our team, our customers will continue to receive the reliable and consistent customer service that has become the hallmark of His experience in conflict resolution and providing employees the training, tools, and support to perform at their highest level is a perfect fit with our corporate culture."

Prior to joining, Buikema held the position of General Manager of Aramark Cleanroom Services for the Midwest and Puerto Rico regions. There he was responsible for expedient problem solving, recruiting and promoting qualified staff, and improving customer relations. is an independently-owned, nationwide Appraisal Management Company (AMC) founded in 1993. For nearly two decades, the company has built a reputation of superior customer service combined with innovative technology to deliver accurate and timely residential appraisals. Thousands of orders are tracked in real time using a proprietary order management platform designed and maintained by With a singular focus on appraisal management, has developed a direct relationship with both appraisers and clients. The company manages a nationwide appraiser panel that requires appraisers to meet stringent quality standards to ensure local competence and reliable appraisals.

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Richard Shipley
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