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Concentric Cloud Solutions Recognized on the 2012 Top 50 Teleservices Agencies Ranking by Customer Interaction Solutions MagazineAward Reflects Concentric's Commitment to Consistently Deliver the Highest-Quality Service (June 12, 2012)
ATLANTA, GA -- (Marketwire) -- 06/12/12 -- Concentric Cloud Solutions, an XO Communications company, announced today that TMC, a global, integrated media company, has named Concentric Cloud Solutions on its Customer Interaction Solutions 27th Annual Top 50 Teleservices Agencies Ranking.
"We are honored to have our contact center recognized as a Top 50 Teleservices agency by TMCnet," said Peter Papavasiliou, vice president of marketing for Concentric Cloud Solutions. "It represents Concentric's commitment to consistently deliver the highest-quality service to our customers. Congratulations to our service representatives for making a difference on each call that comes into Concentric -- this award is a reflection of their continued passion and dedication to providing an outstanding customer experience each and every day."
The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound services. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the previous year.
"The editors of Customer Interaction Solutions have ranked Concentric Cloud Solutions as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry," said Rich Tehrani, CEO, TMC. "This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies."
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published in the April 2012 issue of Customer Interaction Solutions magazine. For more information, please visit www.tmcnet.com.
About Concentric Cloud Solutions
Concentric Cloud Solutions offers businesses advanced cloud-based computing, content acceleration, and cloud voice solutions. Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical infrastructure, accelerate application and web site performance, and improve interactive communications with customers. For more information, visit www.concentric.com. Concentric Cloud Solutions is also on Twitter, Facebook and LinkedIn.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
TMC, celebrating their 40th Anniversary, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: Featuring collocated Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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