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Collision Centers of America Selects UpdatePromise.com Solution(March 06, 2012)
CHICAGO, IL -- (Marketwire) -- 03/06/12 -- Collision Centers of America, Inc. selects UpdatePromise.com to enhance its customer experience throughout all twenty-four of their collision repair facilities. UpdatePromise.com delivers simple, automatic and informative status update messages to customers throughout the repair process and beyond.
"Our goal has been to deliver the highest level of customer service to all of our customers and UpdatePromise.com helps us to do exactly that. UpdatePromise.com ensures that each customer is kept informed of the progression of their vehicle repair in a manner that meets the needs of today's tech savvy consumer," said Guy Maniscalo, Director of Sales and Marketing for Collision Centers of America.
"Another excellent benefit we appreciate from UpdatePromise.com, is not only do they keep our customers informed, but they reach out to our team daily through report reminders. This helps to remind the Writers/CSR of the promises we made to the customer and helps to keep those promises. In today's busy environment, with all of the DRP requirements, having a tool to support our team proactively by keeping track of promises made has been instrumental in driving down cycle time," said David Mulder Jr., Vice President of Collision Centers of America, Inc.
"We are honored Collision Centers of America selected our service to enhance their communication offering. Collision Centers of America can now reach their customers wherever they are, in a manner in which their customer wants to be communicated with. We believe strongly in the 'psychology' of text messaging," commented Curt Nixon, President of Flash of Genius, Inc., the parent company of UpdatePromise.com. "Customers want attention, without interruption. In today's technology driven society, customers want the option to be kept informed without investing a lot of their personal time to do so. UpdatePromise.com messages are designed to keep body shop customers informed with positive and uplifting messages. With a simple glance at a text message, repair customers are quickly informed of how their repairs are progressing," Nixon added.
About Collision Centers of America
Collision Centers of America is a network of premier auto body repair facilities, located in Chicago and the Chicagoland suburbs. Their state-of-the-art locations offer cutting edge technology and equipment, designed to repair the vehicle -- from minor dents and dings to the most complex collision repair. Their growing number of area locations allow customers the convenience of a repair store right in their neighborhood. They offer free estimates, 24-hour towing, full mechanical services and rental car assistance through Enterprise Rent-A-Car.
A leading communication and information technology provider to insurers, collision repair facilities, and auto-service related operations throughout North America, UpdatePromise.com has developed a totally unique approach to product development and deployment strategies in an effort to ensure the greatest possible value for its customers. UpdatePromise.com has created leading-edge products that simply outperform the competition at every level.
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