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CenterBeam Introduces Hosted Endpoint Management and Security Solution for Apple Products(November 28, 2011)
SUNNYVALE, CA -- (Marketwire) -- 11/28/11 -- CenterBeam Inc., a pioneer in delivering hosted IT services, today announced a hosted endpoint management and security solution for Apple® products. The solution enables enterprises to support their users' preferred device choices without compromising security or adding complexity to IT management with expanded Endpoint Management and Security as well as 24x7 Helpdesk support capabilities for IT enterprises. Delivered as hosted/outsourced solutions, these services are quick, flexible and easy to adopt.
Consumer demand for cutting-edge technology is driving ever greater adoption and use of Apple products, including Mac®, iPhone® and iPad®, in the enterprise. But, as these new technologies are introduced, they create challenges and complications for the IT department, which is expected to integrate, support and secure all devices used in the corporate environment irrespective of the underlying operating system.
"The exploding popularity of the Mac, iPhone and iPad is driving Apple technology deeper into the enterprise as power users and executives rely on the devices to enhance productivity," said Shahin Pirooz, CTO of CenterBeam. "But the introduction of new technology is pressuring CIOs to broaden the scope of devices that their IT department supports at a time when resources are already stretched."
Today's reality is that mobile devices have become mission-critical for corporations and their employees, and are increasingly used to access corporate email and other security-critical on-line corporate IT systems. CenterBeam places a priority on delivering hosted solutions that allow end-users the freedom to adopt and use their device of choice while ensuring that the CIO and IT department have the ability to deliver first-class support, integrity and security.
"Outsourcing our endpoint management and security and helpdesk to CenterBeam allows us to focus on our core business," said Dan Little, Director, Helpdesk and Provisioning Services, Hay Group. "We no longer have to worry about whether we are up-to-date on the latest security threats or whether our support staff is trained on multiple operating systems and devices, like the smart phones and tablets that are becoming more widely used by our employees. We're happy to let CenterBeam take on these tasks, which frees our IT department to concentrate on their primary mission."
CenterBeam's Hosted Endpoint Management and Security service provides distribution of industry-leading anti-virus and anti-spyware security software, centrally managed to ensure all a customer's devices remain protected against evolving security threats. The comprehensive solution also includes patch management, software distribution, automated hard drive defragmentation, configuration management, asset tracking and optional data protection and web filtering.
CenterBeam's 24x7 Helpdesk support provides enterprises with a single point-of-contact for all of their users' IT-related issues. The Helpdesk is staffed by highly trained customer care specialists, who would generally be considered Level 2 support agents, with certifications in Microsoft®, Macintosh® and mobile device technologies and the ability to provide extensive application support.
CenterBeam's Endpoint Management and Security and 24x7 Helpdesk Support for Apple devices is available immediately as optional services for CenterBeam's Hosted Collaboration (SaaS) Suite. CenterBeam can support MAC OS X 10.4.11, MAC OS X 10.5, MAC OS X 10.6, MAC OS X 10.7 as well as iPhone and iPad.
CenterBeam created the world's first multi-tenant hosted exchange solution in conjunction with Microsoft more than a decade ago. Since then, CenterBeam has focused on providing mid-sized businesses with enterprise-class IT management, services and support. CenterBeam differentiates itself through its broad service portfolio, providing a cohesive IT solution no matter where a customer's infrastructure resides -- on premise or in the cloud. Today, the company delivers more than 180,000 daily services in an integrated solution to end users in six continents, across 49 countries. Visit www.centerbeam.com.
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