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CallCopy Helping Companies Comply With PCI DSS v2.0 Standards

With Previous Standards Retired, Company's Call Recording Solutions Undergo Independent Assessment by Leading PCI QSA (January 12, 2012)

COLUMBUS, OH -- (Marketwire) -- 01/12/12 -- CallCopy, a leading provider of innovative contact center solutions, announced that it has taken steps to address the latest version of the Payment Card Industry Data Security Standard (PCI DSS). As of December 31, 2011, version 1.2.1 of the PCI DSS retired and all compliance efforts must follow version 2.0.

To give its customers added assurance around the new standards, CallCopy recently engaged Coalfire Systems, Inc. (Coalfire), a respected PCI Qualified Security Assessor (QSA) company, to conduct an independent technical assessment of its cc: Discover workforce optimization suite. Results of the audit are expected in early 2012.

"PCI has been a focus of ours since our initial product release, and we've continued to take steps to reduce the risk of credit card data compromise for our customers," said Ray Bohac, chairman and chief information officer at CallCopy. "We are forward thinking in terms of the solutions we offer, and do our best to remove some of the burden of PCI compliance from our users. By engaging with a trusted PCI QSA like Coalfire to assess our solutions, we're taking a unique step towards validating our efforts."

"As new security threats grow, so does merchant demand for solutions that help meet current PCI requirements," said Kennet Westby, president of Coalfire. "By working with Coalfire on an independent assessment of its software, CallCopy has demonstrated their commitment to developing solutions that remove much of the burden of compliance from their customers."

Earlier this year, CallCopy announced the release of cc: Fusion, a groundbreaking desktop analytics platform that assists with PCI compliance. "With PCI DSS v1.2 retiring, we wanted to make it easier for organizations to meet the new standards," added Bohac. "Since day one, we've designed our product to include features that address PCI compliance standards, such as the ability to trigger recording blackouts through an API integration. By adding cc: Fusion to the mix, we took that one step further by simplifying how blackouts are triggered based on desktop activity, making this critical capability available to virtually all contact centers."

In addition to the blackout feature, which prevents the recording of all sensitive data, CallCopy's compliance recording solution provides several additional features that support PCI compliance. This includes 256-bit file-level encryption of all audio and video recordings, SSL encryption for all client-server communications, role-based permissions to ensure that only qualified users have access to recordings, automatic record archiving and purging, extensive system logs and activity tracking, and more.

To learn more about the impact of the PCI DSS v2.0 on call recording, please watch CallCopy's recorded "A Roadmap to PCI Compliance: Call Recording" webinar at

Additional information on CallCopy's PCI compliance solutions can be found at

About CallCopy
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries. For more information, visit

About Coalfire
Coalfire is a leading, independent information technology Governance, Risk and Compliance (IT GRC) firm that provides IT audit, risk assessment and compliance management solutions. Founded in 2001, Coalfire has offices in Dallas, Denver, Los Angeles, New York and Seattle and completes thousands of projects annually in retail, financial services, healthcare, government and utilities. Coalfire has developed a new generation of cloud-based IT GRC tools under the NavisTM brand that Coalfire clients use to efficiently manage IT controls keep pace with rapidly changing regulations and best practices. Coalfire's solutions are adapted to requirements under emerging data privacy legislation, the PCI DSS, GLBA, FFIEC, HIPAA/HITECH, NERC CIP, Sarbanes-Oxley and FISMA.

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CallCopy Media Contact:
Keith Kress
Phone: 614-340-5032
Email: Email Contact

Coalfire Media Contact:
Stephanie Vanderholm
Phone: 303-883-8832
Email: Email Contact

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