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CallCopy Call Recording and Contact Center Solution Rated "Avaya Compliant"cc: Discover Workforce Optimization Suite Undergoes Successful Compliance Testing With Key Avaya IP Telephony Solutions (January 18, 2012)
COLUMBUS, OH -- (Marketwire) -- 01/18/12 -- CallCopy, a leading provider of innovative call recording and contact center solutions, today announced that its cc: Discover workforce optimization suite is compliant with key Internet Protocol (IP) telephony solutions from Avaya, a global provider of business collaboration systems, software and services.
cc: Discover can be leveraged by organizations to improve their level of customer service, increase organizational performance and proactively leverage business intelligence by capturing and analyzing customer interactions. The application is compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Application Enablement Services 6.1.
"This latest compliance testing builds on our long-standing relationship with Avaya," said Matt Madzia, director of product management at CallCopy. "Our customers benefit greatly from our compatibility testing, which has resulted in highly interoperable solutions with Avaya. We remain dedicated to offering customers new ways to easily and cost-effectively uncover new possibilities for getting more out of their communications infrastructure."
CallCopy is a longtime member of the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Gold member of the program, CallCopy worked with a team of Avaya engineers during the compatibility testing process to develop a comprehensive test plan to verify whether cc: Discover was Avaya compliant.
"CallCopy's latest update to their workforce optimization solution has undergone formalized interoperability testing," said Eric Rossman, vice president, developer relations at Avaya. "By working with independent technology companies through the Avaya DevConnect program to assess compatibility, this helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions."
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries. For more information, visit www.callcopy.com.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
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