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Bomgar's Remote Access Software Helps Maintain Continuity During RestructuringThe Success of M & A and Corporate Restructuring Depends on Staying on Top of Day-to-Day Activities; Bomgar Provides a Secure, Fast and Efficient Remote Support Solution That Keeps Employees and Customers Up and Running and Well-Serviced (December 23, 2008)
RIDGELAND, MS -- (Marketwire) -- 12/23/08 -- In today's volatile market, characterized by unprecedented bankruptcies, mergers, acquisitions and corporate restructuring, many companies are attempting to integrate products, services, cultures and technology. Bomgar's appliance-based remote access software helps simplify training and technical support of employees, customers and computers over a variety of platforms and Internet connections so business continuity does not suffer during the transition.
Although M & A and restructuring have the potential to save the day for some and realize significant growth for others, the focus on integration instead of day-to-day activities presents pitfalls that can destabilize the core business and minimize the gains from the transaction. One of the first barriers to overcome is continuing business as usual despite the confusion generated by changes in personnel, budgets and the IT infrastructures within the merging entities.
Bomgar's remote access software offers a unique opportunity to keep things going despite these confusions. Support reps operating from Windows, Mac or Linux platforms can support employees and customers using Windows 95 through Vista, Windows Mobile, Ubuntu, Red Hat, SUSE and Fedora, Mac or a BlackBerry.
Integration with the existing infrastructure is made simple with Bomgar's out of the box BMC Remedy Service Desk, LDAP, RADIUS and Kerberos, and plug-ins created with Bomgar's SDK. All customer-facing elements can be customized for complete branding.
Jump technology, for easy support of unattended systems, is also part of the enterprise package and the entire application can be localized in Italian, Japanese, German, French and Spanish.
Security is also a major concern during the integration process. Bomgar's appliance-based remote access software is deployed on-site behind the perimeter of already established security measures, every desktop connection is protected with 256-bit AES SSL encryption, and logs and videos of every session guarantee a complete record of exactly what happens at all times.
As company data does not travel through a 3rd party, security concerns experienced with SaaS are also not an issue with Bomgar's remote support solution.
For more information on using Bomgar's remote access software to maintain business continuity during mergers, acquisitions and corporate restructuring, visit the Bomgar website at www.Bomgar.com.
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