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BodyTech Contracts TelOnline to Enhance their Internal and External IP Telephony Communications System(October 25, 2011)
Bogota, Colombia (PRWEB) October 25, 2011
BodyTech, the only Medical Sports Club chain in Colombia, Peru and Chile has announced today that it has awarded TelOnline SAS., a contract to enhance their internal and external IP telephony communications system.
The main objective of this project was to obtain an IP telephony solution to provide different services aimed at increasing productivity and control within the company between by connecting their branches in Colombia and implement software that manages their contact center. The solutions implemented by TelOnline include a Switchvox SMS 355 appliance, 70 Silver subscriptions Digium cards and custom reports development. The project embraces a complete report development which included different APIs related to level of service in the Contact Center operation.
Switchvox SMS AA355 is a rack mountable unified communications solution that gives businesses the ability to improve office communications at a price they can afford. It is designed for businesses that want an economical, high performance, full featured IP PBX. This appliance has built in hardware redundancy. It supports up to 400 users and up to 75 concurrent calls. This system includes call queues, call recording, conferencing, chat, video and presence, all in a single system. It is easy to set up and manage. It has real time Switchboard for every user. It can be managed through web interface and through smart phones like Blackberry, iPhone & Android. It can be used with a company's existing SIP telephones and hardware, resulting in lower costs than with a traditional business phone system. TelOnline offers ideal solutions for businesses seeking a full feature set and powerful functionality.
BodyTech IT manager Cristian Camilo Reyes said they choose TelOnline, because After evaluating different proposals and bidders, taking into account the experience of similar implementations at other companies and analyzing the cost benefit of the solution, it was determined to count as an ally for this telephony communication system implementation TelOnline.
With the implementation of IP telephony solutions, BodyTech began its migration phone platform analogous to cutting-edge IP technology, with which it has achieved considerable savings in voice communications between headquarters and soon fully integrated national services with branches in Peru. BodyTech has more control over incoming calls to Call Center, manage operational reports and thereby further improve the service provided to member with integrated Contact Center solutions, says Reyes.
Our goal is to provide Colombia and Latin America countries the opportunity to select the right products and solutions for their company, allowing them to choose their VoIP technology and apply it to help grow their business and get the highest return on investment. BodyTech awarding this contract to TelOnline is well on its way to achieving that goal, said President Juan Carlos Castañeda.
BodyTech is a Medical Sports Clubs chain in Colombia whose main objective is to promote improved quality of life and improve physical and mental conditions of its members, through programs of promotion, prevention and rehabilitation. To do this, BodyTech has an area made up of specialized medical sports physician, nutritionists, exercise experts, physical therapists and exercise professionals functional. We have the best infrastructure, latest technology and the most advanced fitness market services in Colombia http://www.bodytech.com.co or call +57(1)744-2222.
TelOnline is a company that consults and offers solutions in telephony. The tailored solutions include VoIP telephony, iPBX, call centers, automatic dialers, recording systems, embedded software development for telephony, integration and assembly of CRMs. TelOnline is a selected partner of Digium, Asterisk makers, as well as numerous strategic business partner alliances within the industry. TelOnline is committed to providing the best-of-breed products and services to markets in Latin America and the United States. Our team is highly experienced in commercial, development and support engineers, management and much more. If you would like more information about TelOnline, please visit http://www.Telonline.com or call Colombia +57(1)325-9832 or USA (954)894-6181.
Read the full story at http://www.prweb.com/releases/telonline/switchvox/prweb8910139.htm.
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