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Blue Coat Secure Web Gateway Solution Reduces Helpdesk Requests for a Leading Solution Provider in Japan

Blue Coat WebFilter Reduces IT Team's Operational Burden by Delivering More Accurate Web Content Ratings (November 01, 2011)

SUNNYVALE, CA -- (Marketwire) -- 11/01/11 -- Blue Coat Systems, Inc. (NASDAQ: BCSI), a leading provider of Web Security and WAN Optimization solutions, today announced that CTC, ITOCHU Techno-Solutions Corporation, a leading solution provider in Japan, has reduced requests to its IT helpdesk by deploying Blue Coat® WebFilter on its ProxySG® appliances. WebFilter accurately categorizes more Web content than CTC's previous filtering software, significantly improving system operations for the company.

With CTC's previous Web filtering solution, 20 percent of requests to access the Web, many of which were in Japanese, were to Web sites that were not categorized by that solution. According to the company's corporate IT policies, these requests were blocked, leaving employees without access to necessary business-related information. As a result, the IT department received many helpdesk requests to allow access to uncategorized sites, creating a significant operational burden.

"Installing Blue Coat WebFilter provided us more granular control and decreased to six percent the number of Web sites being accessed by our employees that were uncategorized," said Mr. Hitoshi Senbokuya, General Manager, Information Systems Department at CTC. "As we have 7,200 employees in about 100 branch offices throughout Japan, this significantly reduced helpdesk requests to add uncategorized partner, online seminar and other business-related Web sites to our white list. By applying its superior filtering policy, the Blue Coat solution reduced the load on our system operations."

WebFilter categorizes Web content into 84 categories and receives on-demand intelligence about new and unknown web content from the Blue Coat WebPulse™ collaborative defense. More than 75 million users worldwide provide real-time Web requests to the WebPulse defense, which are analyzed and categorized in real time for 19 languages, including Japanese.

As CTC doubled in size, demand on its corporate gateway increased, resulting in significant spikes in Web traffic that slowed Internet access. To support the growth and mitigate the impact of Web content on its network, CTC upgraded its Blue Coat ProxySG appliances. ProxySG appliances cache popular or frequently accessed Web content, improving the Web user experience for employees without requiring additional bandwidth.

"The combination of flexible policies, comprehensive Web security and in-depth reporting makes the ProxySG appliances with WebFilter a robust solution for companies that are increasingly using the Internet for business but are concerned about the potential risks to their users and network," said Steve Daheb, chief marketing officer and senior vice president at Blue Coat Systems. "For CTC, this combination of features resulted in a measurable decrease in IT helpdesk requests, allowing its IT team to focus on more strategic projects."

The Blue Coat Secure Web Gateway solution combines content, application and access controls with the Blue Coat WebPulse collaborative defense to deliver comprehensive Web security without compromising network performance.

About Blue Coat Systems
Blue Coat Systems is a leading provider of Web security and WAN optimization solutions. Blue Coat offers solutions that provide the visibility, acceleration and security required to optimize and secure the flow of information to any user, on any network, anywhere. This application intelligence enables enterprises to tightly align network investments with business requirements, speed decision making and secure business applications for long-term competitive advantage. Blue Coat also offers service provider solutions for managed security and WAN optimization, as well as carrier-grade caching solutions to save on bandwidth and enhance the end-user Web experience. For additional information, please visit

Blue Coat, ProxySG, WebPulse and the Blue Coat logo are registered trademarks or trademarks of Blue Coat Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

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Blue Coat Systems

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Blue Coat Systems

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Related Keywords: Application Delivery Network (ADN), WAN, Application Performance Monitoring, ProxySG, USA, Japan, Marketwire, Inc., , Appliances, Internet Technology, Business, Internet, Other,

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