|Page (1) of 1 - 05/08/12||email article||print page|
Biomni Launches Front Office for Symantec NetBackup(TM)Lower IT Overhead and Eliminate Information Latency With Self-Service Approach to File Backup and Restoration Services (May 08, 2012)
LAS VEGAS, NV -- (Marketwire) -- 05/08/12 -- SYMANTEC VISION 2012 -- Biomni, the pioneer of User-Centric Enterprise Service Catalog and Request Fulfillment solutions, today announced the availability of Biomni Front Office for Symantec NetBackup. Co-developed by Biomni and Symantec, the new solution automates the entire file restoration process -- from end-user request to file delivery -- and empowers users to self-serve their file backup and restoration needs. Biomni's user-centric Service Catalog when coupled with Symantec's industry leading backup and recovery suite delivers a secure, consumerized, IT shopping experience with excellent customer service.
Giving control to the user for the backup and recovery of corporate information lowers IT Department or Service Provider overhead by eliminating the manually intensive, time consuming and costly operation of processing user restoration requests.
Biomni helps IT departments deliver and support an ever-increasing range of physical devices, software and virtual infrastructures. With Biomni Front Office, IT organizations can easily publish the services that they offer to their customers and enable them to self-serve their IT needs.
"In an era where IT Self Service is more important than ever, the release of Biomni Front Office provides tangible value for our joint customers enabling IT self-service and request management process," said Mark Magee, Senior Director, Product Management at Symantec.
"File backup and restore is an essential service offering from IT organizations both large and small. Yet, manually searching for records and pulling files back to a desktop for a user request is inefficient, costly and causes tremendous latency in business processes," said Angus Gregory, Chief Executive Officer, Biomni. "We co-developed Biomni Front Office for Symantec NetBackup to empower business users to search, select and request previously backed up files for automated restoration without the intervention of any IT agent."
The new solution from Biomni:
- Delivers business user satisfaction with on-demand file access, no waiting for IT to deliver file restore needs;
- Ensures instantaneous file restoration services 24/7/365;
- Frees IT resources for other mission critical initiatives
- Saves costs as business users are self-serving their needs with fully automated, zero touch, fulfillment delivery
- Reduces Technical Support/Ticket Significantly
Availability and Pricing:
Biomni Front Office for Symantec NetBackup is available immediately for IT organizations that already have Biomni Front Office version 7.1, Front Office Adapter for NetBackup, and Symantec NetBackup version 7.5.
Front Office for Symantec can be downloaded from the Symantec Installation Manager at no cost. This 'quick start' edition of the product includes 5 end-to-end Workflows that address the most common IT Self-Service requests, and any two of which can be activated and used, free of charge.
Biomni is an international pioneer of Service Catalog and Request Fulfillment solutions. With Biomni in play, IT departments transform into the agile business partner that the overall business demands. Biomni is ideal for the business customer who expects a self-service shopping experience with excellent customer service from IT. Biomni helps IT departments deliver and support an ever-increasing range of physical devices, software and virtual infrastructures. Well over 1.4 million users are in production worldwide at leading global service providers and in corporate enterprises. Biomni is a proud member of VMware's Tap Alliance Program, an Amazon Web Services (AWS) Solutions Provider, a certified Microsoft ISV, and an accredited Symantec Developer Partner. www.biomni.com @biomni
Hashtags: #Symantec #SymVision @symantecvision #ITSM #NetBackup @SYMCPartners
For more information, press only:
Copyright @ Marketwire
Related Keywords: itsm, it service management, call center, netbackup, virtual server, symantec, service catalog, enterprise, Marketwire, , Internet Technology, Business, Other,