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BMC Remedy IT Service Management Now Available on iPhoneAeroprise Extends Service Desk and Change Approvals Applications to Technicians and Executives in the Field for Lower IT Support Costs, Greater Customer Service and Better Decision Making (June 08, 2010)
MOUNTAIN VIEW, CA -- (Marketwire) -- 06/08/10 -- Aeroprise today announced the immediate availability of iPhone support for BMC Software's IT service management application suite. With mobile access to BMC Remedy, field technicians can view and modify trouble tickets and change approvals while working on an issue, providing better and faster service. Analyzing real-time data and requests, in turn, allows executives to monitor service performance and approve changes anywhere, anytime.
Test drive Mobile BMC Remedy for iPhone today.
Co-developed by BMC Software and Aeroprise, Mobile BMC Remedy lets users download, modify, reassign and search incident and change records on the iPhone, iPad and iPod touch. Aeroprise deploys quickly with unique mobile features, such as always-on, two-way alerts, end-user personalization, smart menus, ticket conflict resolution, attachments and signature capture.
Sold and supported by BMC Software, Aeroprise already mobilizes BMC Remedy ITSM on BlackBerry and Windows Mobile devices, including barcode scanners.
Aeroprise, the world's most-deployed mobility solution for BMC Software, is a private company headquartered in Mountain View, California, with operations in Bangalore, India.
© 2010 Aeroprise. The world's most-deployed mobility solution for BMC Software. All rights reserved. Aeroprise is a registered trademark of Aeroprise, Inc. All other registered or unregistered trademarks are the sole property of their respective owners.
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