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Avid Symphony Part 2: The Bad

Avid Has Great Support. Too Bad We Had to Use It So Much. By Peter May
Avid Symphony Review: Part 2The dog's name would be Scamp. No, wait, Rascal. He's probably a Cocker Spaniel, great with kids, fun to play with and he knows three really killer tricks your boss loves to see. He's the perfect pet if it wasn't for the fact that, despite all your warnings and the occasional swat with a rolled up issue of Broadcast Engineering; Rascal just won't stop chewing up your video projects. Sure it's expensive, costs you time and leaves you with some explaining to do but how can you be angry? Rascal is just so much fun.

So, I got Rascal on the phone the other day. His number's on my speed dial. He picks up, "Avid Support. Can I help you?"

"Yeah, I've got an Avid Symphony, it's a new installation and I'm having trouble with the internal waveform/vectorscope. It's so unstable it's unusable. I can digitize footage and it looks fine. I just can't do any setup to the scopes."

"I'm sorry to hear that. Let's get it fixed," Rascal offered confidently. Good dog, get 'em! This day Rascal was an enthusiastic, empathetic and well-meaning beginner so I hung in there through all the "I already tried that" preliminaries and all the times he put me on hold while he checked with his trainer. After several apologies and enough time to rock to the hold music all the way through, he came back on a new tack.

"Grab another waveform/vectorscope and we'll test the output of your deck, just to be sure that's not the problem."

I reminded him I am able to digitize perfectly and explained that I was but a lowly product reviewer without another waveform/vectorscope. He put me back on hold.

Seconds later he returned and informed me his trainer said, "any professional with a Symphony would have a waveform/vectorscope." I bet he wasn't supposed to repeat that to me. As a matter of fact, I'm pretty sure I heard his trainer in the background rolling up a copy of Broadcast Engineering.

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