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Avid Symphony Part 2: The BadAvid Has Great Support. Too Bad We Had to Use It So Much.
So, I got Rascal on the phone the other day. His number's on my speed dial. He picks up, "Avid Support. Can I help you?"
"Yeah, I've got an Avid Symphony, it's a new installation and I'm having trouble with the internal waveform/vectorscope. It's so unstable it's unusable. I can digitize footage and it looks fine. I just can't do any setup to the scopes."
"I'm sorry to hear that. Let's get it fixed," Rascal offered confidently. Good dog, get 'em! This day Rascal was an enthusiastic, empathetic and well-meaning beginner so I hung in there through all the "I already tried that" preliminaries and all the times he put me on hold while he checked with his trainer. After several apologies and enough time to rock to the hold music all the way through, he came back on a new tack.
"Grab another waveform/vectorscope and we'll test the output of your deck, just to be sure that's not the problem."
I reminded him I am able to digitize perfectly and explained that I was but a lowly product reviewer without another waveform/vectorscope. He put me back on hold.
Seconds later he returned and informed me his trainer said, "any professional with a Symphony would have a waveform/vectorscope." I bet he wasn't supposed to repeat that to me. As a matter of fact, I'm pretty sure I heard his trainer in the background rolling up a copy of Broadcast Engineering.
Related Keywords:Digital Video Editing, Avid Symphony, support, Peter May, review,
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