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Avaya Wins Six 2012 Stevie Awards for Sales and Customer Service

(April 02, 2012)

BASKING RIDGE, NJ -- (Marketwire) -- 04/02/12 -- Avaya was presented with a total of six Stevie® Awards, including two Gold, three Silver and one Bronze award in the sixth annual Stevie Awards Ceremony for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards(SM) and International Business Awards(SM).

"It's great to receive this recognition for all the hard work by our sales and customer service teams," said Joel Hackney, senior vice president of global sales and marketing, and president of field operations, Avaya. "This further highlights our commitment to bringing The Power of We™ to our customers and helps them drive faster collaboration, smarter decisions and better business results."

To assist in empowering sales success, Avaya partnered with Visualize, a global leader in implementing the ValueSelling Framework®. This expertise helped provide Avaya's global Sales Team with the elements and skills needed to uncover critical business issues faced by Avaya's customers.


"We used to express our advantages in terms of feeds and speeds of a feature set," said Hackney. "With the help of ValueSelling, our global sales force is learning how to link Avaya solutions to their customers' problems, to discover and articulate the business and personal value of working with Avaya, and to deliver presentations that prompted their clients to act."

Nicknamed the Stevies for the Greek word for "crowned," the trophies were presented to honorees during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas. More than 350 nominated customer service and sales executives from the U.S.A. and several other countries attended. The presentations were broadcast live by the Business TalkRadio Network.

More than 100 members of seven specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Coloredge New York-Los Angeles, Competence Call Center, SDL and ValueSelling Associates.

About Visualize, Inc.
Visualize is a global leader in implementing the ValueSelling Framework®, a formula-based sales and marketing process with decades of proven results in helping teams optimize how they market, engage, qualify, advance, and close opportunities. It is the first and only methodology with a toolset integrated throughout the entire lifecycle of a customer relationship. Since 2002, Visualize has advised, trained, and celebrated the success of thousands of professionals. Learn more at www.visualize.com.

About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

Media Inquiries:
Jay Barta
972-745-5195
jbarta@avaya.com


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