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Avaya Helps Arkadin Deliver Collaboration Solutions to Over 25,000 Customers Worldwide(July 03, 2012)
PARIS -- (Marketwire) -- 07/03/12 -- Avaya Inc., a global provider of business communications and collaboration systems and services, today announced that Arkadin a provider remote collaboration solutions including audio, web and video conferencing has turned to Avaya to provide the worldwide platform for its core audio conferencing service.
Founded in France is 2001, Arkadin has experienced a decade of uninterrupted growth and is now the third largest collaboration solutions operator worldwide with over 25,500 customers. The company now employs over 1,000 people worldwide and offers local support from 50 offices in 29 countries.
With Avaya Meeting Exchange® as the single worldwide platform for its core audio conferencing service, all Arkadin customers have access to the broadest feature set of any conferencing solution on the market, including easy on-demand access, sophisticated operator/administrator applications, conference recording and playback, and advanced customisable reporting. The Avaya platform comes complete with API-based developer toolkits and an open architecture that can be used to customise and brand Arkadin's conferencing interfaces, as well as integrate other services as they are offered- be that instant messaging, presence indicators, calendars, web conferencing or video.
According to recent figures from market research firm Wainhouse Research, the market for conferencing and collaboration services worldwide has already reached US$6 billion and is growing significantly as many organisations adopt remote collaboration to increase employee productivity, build customer relationships, cut travel costs and reduce carbon footprint.
"Avaya Meeting Exchange is a very resilient, reliable and flexible solution that enables us to give our customers high quality audio services, no matter where we deploy it. The scalability of the product made it easy for us to migrate to IP technology which has helped us to reduce the cost of our infrastructure as well as operational costs and benefited us in terms of the way we can price our services in a highly competitive market."
Thierry Bonhomme, Audio Product Line Director, Arkadin
"The quality of Arkadin's customer service depends on the consistent performance and functionality of the technology that underpins its products. As Arkadin expands to providing full remote collaboration through cloud based services it's vital that their core audio service based on Avaya Meeting Exchange can integrate with these new services smoothly and efficiently. "
Edouard de Fonclare, Managing Director, Avaya France
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Founded in 2001, Arkadin is a leading Global Collaboration Service Provider offering a complete range of remote collaboration solutions from audio, web and video conferencing to Unified Communications. Arkadin enables all types and sizes of organizations to communicate and collaborate effectively using its user-friendly and cost-efficient solutions to increase business productivity. With a global network of 50 operating centers in 29 countries across six continents, Arkadin delivers its business solutions using a SaaS model so customers benefit from fast, scalable deployments with a high ROI. Arkadin provides added value to its 25,500 customers with dedicated, local support. www.arkadin.com
Allesandra de Santillana
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