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Aspect Unified IP System High Availability Validated by Miercom

Lab Report Showcases Aspect's Ability to Provide High Availability During Power, Network and Media Services Failures (January 10, 2012)

CHELMSFORD, MA -- (Marketwire) -- 01/10/12 -- Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced that Miercom, specialists in networking and communications-related product testing, has awarded Aspect® Unified IP® 7 the "Performance Verified" certification based on Miercom's independent lab testing. Unified IP 7 is a robust and resilient contact center solution that lives up to industry expectations. A summary of the test report can be found here.

Miercom's testing verified that the Aspect Unified IP software platform demonstrated the same reliability as its hardware-based CallCenter and Spectrum products. The mission-critical features covered included preventing dropped calls with agents or in queue, making sure the queue order is maintained, and one-button reconnect for agent stations. Miercom established that Aspect Unified IP 7 performed predictably for various failure scenarios that included network outages, failure of a virtual machine, and a power outage of physical hosts containing multiple virtual components.

"Through the series of extensive tests that we performed, Aspect has provided a highly available unified communications solution," said Rob Smithers, CEO, Miercom. "Through typical challenges and scenarios, the Aspect Unified IP 7 platform not only maintained availability but delivered results in a seamless and concise fashion."

Aspect Unified IP 7 combines enterprise telephony, customer service, and contact center features for deployments in a number of markets through its next-generation virtualized solution. Aspect Unified IP 7 maintained contacts and communications between agents and customers during the tested outages and all features were restored automatically when the impacted host returned online.


"While Aspect is extremely confident in the performance of the platform solution we offer, it is refreshing and encouraging to have third party validation, especially from a reputable organization such as Miercom," said Mike Ely, vice president of technology, Aspect. "We have been working diligently year after year to ensure we are providing the most robust platforms available today and this clearly shows we are moving in the right direction."

About Aspect
Aspect builds customer relationships through a combination of customer contact software and Microsoft platform solutions. For more information, visit www.aspect.com.

Follow Aspect on Twitter at @AspectUC. Read our blogs at http://blogs.aspect.com.

About Miercom, Inc.
Miercom has had hundreds of product-comparison analyses published over the years in leading network trade periodicals. Miercom's reputation as the leading, independent product test center is unquestioned. Private test services include competitive product analyses, as well as individual product evaluations. Miercom features comprehensive certification and test programs including: Certified Interoperable, Certified Reliable, Certified Secure and Certified Green. Products may also be evaluated under the NetWORKS As Advertised program, the industry's most thorough and trusted assessment for product usability and performance. Additional information about these programs can be found at www.miercom.com.

Aspect, Unified IP and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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