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Aspect Customer Satisfaction Ratings Tops All Vendors in DMG Consulting's Contact Center Workforce Management ReportCompany Ranks Highest in Nearly All Categories (February 02, 2012)
CHELMSFORD, MA -- (Marketwire) -- 02/02/12 -- Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced that the company received the highest marks of any vendor in DMG Consulting's 2011 - 2012 Contact Center Workforce Management Market Report. Of the eight WFM vendors analyzed, Aspect's customer satisfaction scores ranked highest in five categories and tied for the best in 3 more of the nine categories, including in Overall Satisfaction. Of the 14 product satisfaction subcategories, Aspect received top marks in 7 and tied for best in 6.
DMG Consulting surveyed customers to create an independent customer satisfaction survey measuring end-user satisfaction with vendors and their products as well as their service, support, professional services, training and innovation and pricing.
"The DMG report illustrates Aspect's commitment to bringing innovative, flexible and reliable workforce management solutions to the market," said Serge Hyppolite, vice president of product management, Aspect. "As this report is compiled from detailed survey responses, it is clear that we are providing our customers with the functionality and performance that address the critical business challenges their contact centers face on a daily basis."
Aspect's workforce management capabilities help customer-focused organizations deliver a next-generation customer experience through software solutions that fully optimize enterprise communications and collaborative platforms. Workforce management is an integral component of Aspect's workforce optimization suite which provides control over, and insight into, every customer interaction. Aspect's flexible forecasting, scheduling and tracking tools enable companies to optimize the allocation and productivity of inbound, outbound, and blended front and back-office staffing resources. Aspect offers workforce management functionality within its Productive Workforce, Optimized Collections and Blended Interaction customer contact applications that empower companies to target operational objectives with specific software capabilities.
"Workforce management is a mission critical and often complex function for contact centers. It's challenging to do it right, but the customer satisfaction results show Aspect's commitment to its customers," said Donna Fluss, DMG Consulting President.
Aspect builds customer relationships through a combination of customer contact software and Microsoft platform solutions. For more information, visit www.aspect.com.
Aspect, Productive Workforce, Optimized Collections, Blended Interaction and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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