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Aspect Community, Aspect's Peer-to-Peer Portal, Now Open for Engagement(May 30, 2012)
CHELMSFORD, MA -- (Marketwire) -- 05/30/12 --
- Community open to Aspect customers, industry thought leaders, prospective customers and consultants.
- Offers members access to other Aspect product users, thought leaders and professionals worldwide for collaboration, discussions and idea sharing.
Aspect, a leading provider of customer contact, enterprise workforce optimization and Microsoft platform solutions, today announced the introduction of Aspect Community, an online portal that facilitates communication between users, partners, and prospects of Aspect solutions. Industry thought leaders and consultants can also engage with users and peers by participating in discussions, information-gathering, and sharing of best practices.
In addition to fostering peer-to-peer interaction, Aspect Community acts as an information hub with links to product information, Aspect-led events and educational materials. Community members of all disciplines and levels of experience can post blog content, participate in discussion boards and create groups to connect with users of similar interests, expertise or locales.
"The aim of the Aspect Community is to create a collaborative environment for Aspect customers, peers and industry experts to engage with each other to share product ideas, tips and techniques and industry best practices," said Gwen Braygreen, Senior Vice President, Technical Services, Aspect. "This peer-to-peer network is an important addition to existing customer communication and support channels such as the Aspect Technical Services site and the Partner Resource Center site."
Aspect Software support personnel, community site managers and product managers will participate in Aspect Community by providing guidance, oversight and content. The Aspect Community is a member-accessible web site that houses discussion boards, blogs, forums, documents and other content posted by members of the community. Community members browse and interact in spaces specific to their areas of interest, and make use of powerful Community features like rating and following content, context-sensitive search, and a personal profile that allows them to connect with other users and get notified about what matters most to them.
"The new Aspect Community space has been a valuable tool to gather information around implementing new versions of Aspect products," said Judy Bevak, TDAF TS Call Center Technologies. "Its inclusion of a space for the Aspect Software Users Group Association (ASUGA) will be instrumental to the user community, providing ways to interact in a multi-faceted environment and find out about upcoming local user group events."
The ASUGA Space, a members-only area of the community for the ASUGA organization, is managed by the ASUGA Board of Directors which is made up of various representatives from Aspect customers. The ASUGA Space is the primary means for the ASUGA organization to communicate and interact with its members where they can access the pages, content, discussions, etc. posted in this members-only portion of the Aspect community site.
Adds Braygreen, "With the increased visibility into the issues and concerns that are top of mind for our customers and prospects, this new online portal will allow us to continue to offer solutions that best enable next-generation customer contact."
To learn more about the Aspect Community and to see what people are talking about go to: http://community.aspect.com.
Aspect builds customer-company relationships through a combination of customer contact software and Microsoft platform solutions along with workforce optimization for the enterprise. For more information, visit www.aspect.com.
Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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