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Altitude Software Launches Altitude uCI 8 to Maximize Contact Center's Real Time Impact on Business

Customer Interaction Management Suite New Release Aims to Boost Business ResultsContact Center Operations Achieve Business Insights That Drive Profitability (April 04, 2012)

LISBON, PORTUGAL -- (Marketwire) -- 04/04/12 -- Altitude Software, a global leader in contact center technology, today announces the availability of Altitude uCI 8(TM), a new major release of the award-winning customer interaction management suite.

The new release increases contact center profitability and impact on business with real time insights, multimedia workflows, campaign optimization and unified social media interactions. "Altitude uCI 8(TM) helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations", states Gastao Taveira, CEO of Altitude Software. "The new release brings to market significant innovations to support next generation customer service, intelligent campaigns, advanced management tools and social media engagement".

Significant innovation in key contact Center business areas

Altitude uCI 8(TM) is the latest release of the proven contact center solution software with a twenty year track record of outstanding results, now in use in 1100 contact centers worldwide. It includes hundreds of new features focused on increasing contact center's ability to perform profitably, and it delivers significant innovation in four key contact center business areas:

Informed decisions with real-time insights - Altitude uCI 8(TM) enables managers to go beyond standard operations management, access a wealth of real time information and combine operational and business monitoring to build customized business dashboards. This new reality drives informed decisions that improve business results and operational performance.

Unified social media interactions - Altitude uCI 8(TM) allows contact centers to monitor and interact with new social media such as Facebook and Twitter, using unified customer history, consistent business processes and skilled agents in multiple channels. Companies can benefit from social media to engage and to respond to customers and prospects by applying customer service discipline, metrics and resources.

Multimedia workflow - Altitude uCI 8(TM) automates business processes beyond the contact center, extending customer service to the whole organization. A unified multimedia queue aggregates all interactions and activities, routing tasks and customer information to relevant agents and people in the organization. Increased management control in business processes improves customer service levels, accountability and productivity in the organization.

Intelligent campaigns - Altitude uCI 8(TM) helps contact centers manage and apply business intelligence "on the fly" in outbound services. Campaign creation, replication and management are fast and intuitive. Contact center decision makers benefit from advanced functionality to analyze real time data, change segmentation and accelerate campaign returns. New management algorithms evaluate resources, tasks, skills and compliance to deliver the best business results, while using powerful predictive, power and preview dialing solutions.

Altitude Software delivers a worldwide robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

Find out more about the Altitude uCI 8:

About Altitude Software

Altitude Software ( is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to

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Altitude Software
Carlos Taveira
+351 213502551

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