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AltiGen Communications Teams With Nexus Open Systems to Deploy AltiGen's UC Solutions for Microsoft(R) Lync(TM)Nexus Builds Upon Microsoft Lync for Coastline Housing With AltiGen's MaxACD (February 10, 2012)
SAN JOSE, CA -- (Marketwire) -- 02/10/12 -- AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN), the leading provider of software-based Unified Communications solutions and Nexus Open Systems today announced that Coastline Housing has deployed AltiGen's MaxACD for Microsoft Lync Server to automate Coastline's diverse contact centre requirements.
Coastline Housing is an independent, not-for-profit housing association that owns over 3,800 homes in Cornwall, United Kingdom. Coastline was established in 1998 to work in partnership with local people and organisations to provide a choice of good quality affordable housing options for their customers. By delivering efficient and effective services to those customers, they are building safe and thriving local neighbourhoods.
Nexus Open Systems, a Microsoft Gold Partner and AltiGen Business Partner, recently completed the deployment of both Microsoft Lync Server 2010 and AltiGen's MaxACD contact centre solution for Lync. Nexus, established in 1998, is based in Exeter, in the heart of the South West of England. Nexus delivers computer network and technology solutions to companies and organisations of all sizes that require true technical expertise to meet their goals. The main goal of Nexus is to make their clients' business more successful through better productivity, lower costs, greater competitiveness, and improved responsiveness and flexibility.
According to Mike Nicholas, Operations Director at Nexus Open Systems, "As a long time Microsoft business partner with extensive networking expertise, Microsoft Lync was an obvious choice to add to our portfolio in order to meet our customers' evolving communications requirements. Because AltiGen's MaxACD perfectly complements Microsoft Lync it delivers real value for our customers. A case in point is Coastline Housing, which needed a flexible communications solution for both its staff and call centre agents. Microsoft Lync and AltiGen MaxACD was the perfect solution for Coastline."
AltiGen's MaxACD Contact Centre for Lync provides a simple to deploy, simple to use, and simple to manage feature rich call centre for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting, are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.
"Nexus Open Systems is an ideal company to partner with," said Paul Fullman, AltiGen's VP of Sales for the EMEA region. "Their experience in delivering integrated voice and data networks makes Nexus Open Systems a natural choice for our customers wishing to deploy Microsoft Lync and AltiGen MaxACD contact centre solutions."
About AltiGen Communications
AltiGen Communications, Inc. (PINKSHEETS: ATGN) (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Copyright 2012 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
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