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Alorica Opens New Call Center in Cebu, PhilippinesContinued Growth Requires Expansion and Hundreds of New Job Opportunities (February 21, 2012)
CHINO, CA -- (Marketwire) -- 02/21/12 -- Alorica (www.alorica.com), a leading provider of customer management outsourcing solutions, announced today they are opening a new call center in Cebu and are immediately hiring hundreds of positions. The new call center, located in Asiatown IT Park facility, represents Alorica's growing presence in the Philippines.
"Opening a new facility, offering employment and career growth opportunities is always exciting to announce," says Andy Lee, Chairman and CEO of Alorica. "We have been extremely pleased and delighted with the hard-working, talented workforce the area has to offer. Investing in the Philippines is an important part of our growth strategy," commented Lee. Alorica now employs over 3,000 employees in the Philippines and plans to significantly increase that number in the next year.
Alorica is hiring a variety of positions for the new Cebu site. The positions handle inbound customer service calls and the work requires English-language support. The company is also hiring several managerial and support roles.
"We believe in creating opportunity for clients, communities and employees. It is our goal to provide employees with developmental experiences and career advancement opportunities allowing them to grow professionally," added Lee. "Across the enterprise, we promote over 300 people into management positions annually. We take great pride in helping our employees achieve their goals and professional growth."
Alorica began its investment in the Philippines in 2004 and continues to attract new client business and expand with existing clients. Today, Alorica supports clients in the financial services, communications, consumer electronics, technology, and travel sectors from its centers in the Philippines.
Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Chino, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.
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