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Alorica Included in the Magic Quadrant for Customer Management Contact Center BPO, Worldwide, by Leading Analyst Firm(January 30, 2012)
CHINO, CA -- (Marketwire) -- 01/30/12 -- Alorica (www.alorica.com), a leading provider of outsourced customer management solutions, today announced that it has been identified by Gartner, Inc. in the Magic Quadrant for Customer Management Contact Center BPO, Worldwide, released in December 2011.
Gartner's 2011 Magic Quadrant for Customer Management (CM) Contact Center Business Process Outsourcing services evaluates a vibrant provider landscape that is fast-changing due to evolving market conditions, customer needs and technology, in a volatile global economy.
"Alorica is honored to be recognized by Gartner in the Magic Quadrant for Customer Management Services," said Amit Shankardass, Chief Marketing Officer, Alorica. "We believe this is recognition for our ability to deliver client value, provide innovative futuristic solutions, and for our focus on the markets we serve. Alorica is about creating opportunities for our clients, our employees and in the communities we serve."
CM contact center BPO service providers considered for this Magic Quadrant would have a blend of the following:
- CM contact center BPO business expertise
- Organizational expertise
- Industry expertise
- Multi-CM vendor/product expertise and technical expertise
- CM contact center BPO program and project management expertise
- Ability for innovation
- Capabilities to deliver CM contact center BPO services through onshore, near-shore or offshore (global delivery) service delivery model
- Multi-channel capabilities - Ability to not only provide services on the voice channel, but also provide services across Web self-service, email response, Web chat and IVR self-service
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Chino, California with over 20,000 employees in 40 domestic, near-shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.
Alorica Marketing Communications Director
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